SSD – TACS Administration Officer – 2.1-3.1 PFT

Position Summary

Tangentyere Council Aboriginal Corporation (TCAC) is a community controlled Public Benevolent Institution delivering human services and social enterprise activities for the benefit of Aboriginal people from the Alice Springs Town Camps, urban Alice Springs, and Central Australia.

Tangentyere Aged & Community Services (TACS) is part of the Social Services Division, which aims to improve the quality of life of Central Australian Aboriginal people and the wider community through providing innovative, responsive, and culturally safe services. TACS provide CHSP, HCP & NDIS home care & centre-based services to an extremely diverse and vulnerable cohort of people, where health is more than often secondary to other social determinants. With more than 7 languages spoken and over 100 clients, TACS continues to uphold quality service provision and maintains its strong ties with members of the Alice Springs and wider community.

This position will provide administration support for the TACS program. Responsibilities include providing a high level of customer service, responding to queries from clients and external stakeholders, monitoring and updating program schedules, collating meeting agendas, and completing meeting minutes. This position will also be responsible for providing administration support with the TACS intake and review process, maintain internal documents and manage confidential records, and will provide advocacy for vulnerable clients. This position requires strong attention to detail and a willingness to achieving set goals.

The successful candidate will have experience providing face-to-face customer service, have a high level of communication skills, both written and verbal, be proficient in using Microsoft 365 applications and other databases, and provide an adequate level of data-entry skill and accuracy. The successful candidate will be able to manage their time efficiently and prioritise their workload, be approachable and calm under pressure, and will have experience working with vulnerable people, possessing a strong understanding of cultural safety, advocacy, and the local context.

Hours of work will be from 8:00am to 4:00pm, Monday to Friday (excluding public holidays).

As part of your role, you will be working with children, people with a disability and people who are vulnerable. It is your obligation to always ensure their safety and report any concerns in line with our duty of care obligations. We have zero tolerance when it comes to abuse of any kind and will take disciplinary action, including and up to termination of employment, should we determine that abuse has taken place or there has been a failure to report any suspected or alleged abuse.

Responsibilities

• Provide a high level of customer service to internal and external stakeholders.

• Monitor and update program schedules.

• Arrange meetings, collate agendas, complete, and disseminate minutes for all TACS meetings.

• Provide administration support with the TACS intake, review and exit process.

• Maintain internal documents and manage confidential records in accordance with organisational policies.

• Provide advocacy for frail, aged people and people living with disability that is culturally safe.

• Assist with achieving quality management objectives across the organisation.

• Assist with achieving safeguarding objectives across the organisation.

• Assist with achieving compliance objectives across the organisation.

• Other reasonable duties as required.

Qualifications and Selection Criteria

Required

• An understanding of the Aged Care or Disability industry.

• Experience and/or qualifications working in office administration or a related field.

• Experience providing exceptional customer service.

• Experience using Microsoft 365 and other databases.

• An ability to manage time efficiently and prioritise a varied workload in a high-pressured environment.

• An ability to work autonomously and work well in a team.

• An understanding of My Aged Care.

• Current NT Drivers Licence, NT Working with Children (Ochre) Card, satisfactory Police Check, and proof of full (3) vaccination against COVID-19.

Desired

• Current First Aid Certificate, or ability and willingness to attain.

• Working knowledge of Aboriginal Language/s.

• An understanding of the social justice issues facing Aboriginal People and the role of Tangentyere Council programs in addressing these issues.