Residential Service Manager

2 weeks ago

Mackay, Queensland, Australia Resthaven Age Care Facility Pty Ltd Full time $80,000 - $120,000 per year

Our Community: Resthaven on Quarry is a welcoming 63 bed residential aged care community located in the heart of Mackay. Known for its warm, supportive atmosphere, Resthaven is a place where residents, families and staff feel a genuine sense of belonging. Our focus is on providing high-quality, person-centred care that supports older Australians to live with dignity, choice, and grace.

About the Role: We are seeking a dedicated and experienced Residential Service Manager (RSM) to lead our team at Resthaven on Quarry. This role is both people-focused and strategically important — you'll be responsible for the overall management and success of the service, ensuring residents receive safe, high-quality care while also leading staff, managing resources, and driving operational performance.

Key responsibilities include:

  • Leading and inspiring a committed care and support team
  • Driving a culture of respect, compassion, and continuous improvement
  • Overseeing care governance, resident experience, and compliance with aged care standards
  • Managing financial performance and ensuring operational efficiency
  • Building strong relationships with residents, families, staff, and the wider community

To be successful in this role, you'll bring:

  • At least 2 years' management experience in residential aged care
  • A proven ability to balance care, compliance, and commercial outcomes
  • Strong leadership skills with the ability to support, develop, and inspire your team
  • Excellent communication, problem-solving, and organisational skills
  • A genuine passion for person-centred aged care

Mandatory Requirements:

  • Current NDIS Worker Screening Check (or willingness to obtain)
  • Current AHPRA Registration
  • Full working rights in Australia

What We Offer:

  • Salary up to $150,000k base + 12% Superannuation
  • Not for Profit Salary Packaging – Up to $15,900 tax free income + $2,650 to spend on meals & entertainment
  • The opportunity to lead a well-respected facility with a supportive organisation behind you
  • Online & In-Store retail discounts with Blue Light Card Australia
  • A chance to make a meaningful impact on the lives of older Australians and their families
  • Access to our Employee Assistance Program (EAP)for you and your immediate family. With 24/7 access to a range of benefits with TELUS Health
  • A welcoming team culture that values collaboration, innovation, and leadership

How to Apply: If you are a compassionate leader with the drive to deliver excellence in aged care, we'd love to hear from you. Apply today and help us continue to make Resthaven on Quarry a place our residents and staff are proud to call home.

Please note: Shortlisting will commence as applications are received, and this vacancy will close once an employment offer has been accepted

Resthaven: Resthaven On Quarry is proudly part of the Apollo Care Alliance, an innovative national provider with a unique vision to strengthen not-for-profit aged care communities. Our progressive operating model enhances staff efficiency and culture, quality and compliance, and most importantly, resident experience. This innovative approach has been recognised internationally at the Asia-Pacific Eldercare Awards.

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