IT support Engineer

3 days ago


Brisbane, Queensland, Australia Cure IT Solutions ltd Full time

Dispatch Onsite IT Support

Multiple Locations of Australia)*

Scope of Work:
* IMAC/D – Install, Move, Add & Change / Decommission

* Hardware Break-Fix – Troubleshooting and coordination with hardware vendor

* Desk Side Support – Problem diagnosis and resolution for authorized OS and application software on devices

* Spares Management – Stock management at dedicated sites

* Printer Support – Basic H&E support and coordination with managed print service provider

* New Hire Setup – Windows, Mac, and Linux laptops/desktops

* Tech Refresh – Laptop/Desktop upgrades

* Asset Collection

* Device Procurement Recommendations – Asset forecasting

* Break-Fix issues for laptops/desktops

* Site Support – Hands-on support for Server Rooms/Data Centres in collaboration with L2 team

Engineer Skillsets Required
:

* Minimum 18 months IT experience

* Proficient in Windows 7–10, Active Directory, GPOs, MS Office 365, PC hardware installation/troubleshooting, enterprise antivirus solutions, and helpdesk ticketing systems

* Mobile device management (iOS & Android), enterprise encryption solutions, Windows PC/laptop management via AD

* Strong analytical, troubleshooting, and problem-solving skills

* Ability to multi-task, prioritize, and meet SLAs

* Excellent communication – fluent in English and local language

* Experience installing, upgrading, supporting, and troubleshooting Windows XP/7/8.1/10, Microsoft Office 2010, Cisco Jabber, and other authorized applications

* Basic knowledge of macOS to support Apple users

* Performs remedial repairs on desktops, laptops, printers, and other peripherals

* Uses diagnostic tools to troubleshoot network and workstation issues

* Performs general preventative maintenance on computers, laptops, and printers

Team Allocation & Access:
* 3 dedicated engineers will be assigned to each site.

* Access will be created only for these engineers, and only they are authorized to perform onsite work.

**Note: Please don't apply if you're not from Australia ( we need locals)

we don't provide visa sponsorships or any relocation assistance.**



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