IT Coordinator

The Client

Canterbury City Community Centre (4Cs), a dynamic not-for-profit community organisation, has been delivering services to residents of the Canterbury Bankstown and Inner West Local Government Areas since 1972. They are now a leading local provider of Aged Services under the Commonwealth Home Support Program (CHSP) and Home Care Packages Program.

The 4Cs is an Approved Aged Care Provider, Public Benevolent Institution, a NSW Incorporated Association and a Registered Charity, employing over 50 staff, 80 plus volunteers and delivers services from two sites in Lakemba and an administration hub in Belmore.

We are seeking an IT Specialist with a strong background in IT systems, excellent problem-solving skills, and the ability to work independently with our client's service provider. The role is based in Belmore and is part of the Operations team, reporting to the Operations Manager.

The Role

Value-Based Leadership

• Lead by example with integrity, inclusivity, and commitment to social justice
• Actively participate and contribute to meetings to enhance IT input and staff learning
• Foster a feedback-friendly culture as a tool for growth

Workforce Excellence

• Maintain IT systems and workflows
• Drive the implementation of an IT governance model with the service provider
• Implement new requirements in response to the new Aged Care Act 2024 under a new system of operations
• Improve staff IT capability and support onboarding processes
• Develop and implement IT policies and procedures whilst driving continuous improvement and innovation
• Champion diversity, equity, inclusion and belonging to cultivate an inclusive workplace where all employees feel valued, respected and supported in their professional journey

Security, Compliance & Training

• Work with the service provider to coordinate asset management systems and ensure staff prioritise training and understand the current AI landscape
• Ensure compliance with industry standards and regulations
• Train employees on new software and hardware devices

System Maintenance and Troubleshooting

• Diagnose and resolve hardware and software issues
• Design solutions to monitor workflows and support growth in service delivery and information management
• Maintain a schedule for system and peripheral repairs and replacements
• Provide some technical support to staff and troubleshoot IT-related issues
• Develop technical documentation and create user guides for staff as needed

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• At least 2 years of experience in IT support or a similar role
• Background in business process analysis or workflow engineering, with strong analytical and technical skills to design and optimise scalable workflows
• Strong knowledge of Windows 11 operating system
• Knowledge of JSON, JavaScript and system-based automation
• Experience in Microsoft's Power Automate, Power BI applications (highly desirable)
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Attention to detail and strong organisational skills
• Working with Children Check (Paid Worker) clearance
• Current National Police Check (Paid Worker) clearance

How to Apply:

• Attach your updated resume and a cover letter addressing the criteria above via your Seek application

Note: Successful applicants are subject to Criminal Records Checks and undertake a Working with Children Check

APPLY NOW