Practice Manager

Your Physio Advantage is a leading allied health practice with a team of 30 Physiotherapists, Occupational Therapists and Remedial Massage Therapists.

We're at the cutting edge of delivering first-class care to older adults and people living with disability across the Central Coast and Newcastle through our mobile home visit services, supported by our main clinic and office hub in Erina.

We're passionate about:

• Providing exceptional, personalised care in clients' homes and in our clinic
• Supporting our clinicians to grow and perform at their best
• Building long-term relationships with referrers and community partners

We're looking for either:

• An experienced Practice Manager with a track record of managing larger teams, or
• A high-performing Senior Administrator who's ready to step into their first formal leadership role.

This is a leadership-focused practice management role based at our Erina office, with:

• More than 90% of your time in back-office leadership and operations, and
• A small component of front-desk support to stay connected with clients and the day-to-day flow of the clinic

Once established in the role, there is the option to work from home one day per week.

• Attractive remuneration: $36–$42 per hour + super (based on experience and skills)
• Tools of the trade: Laptop and mobile phone provided
• Modern workspace: Centrally located, brand new Erina clinic and office

• Strong leadership support:

• Director

• OT and Physio Team Leaders
• Finance Manager who has previously worked as our Practice Manager and can provide extensive onboarding and mentoring
• Established systems: Full suite of procedures, SOPs and manuals that set clear expectations for how roles should be performed
• Leadership development: Ongoing leadership and communication development to help you grow as a people leader
• Purpose-driven work: Support a high-performing allied health team making a real difference in the community

In this role, you will:

• Lead and support our admin and clinical teams to meet performance targets and service standards
• Oversee day-to-day practice operations across clinic and mobile services
• Provide high quality customer service to clients, families, and referrers (phone, email and in person)
• Manage appointment schedules and workflows for a busy team of clinicians
• Manage social media accounts, email campaigns, and industry newsletters to engage referrers and promote Your Physio Advantage's services and achievements.
• Oversee incident reporting and incident management, ensuring appropriate follow-up, documentation and learning
• Support a psychologically safe and physically safe workplace, working with leadership to maintain WHS and wellbeing
• Monitor key numbers and help the leadership team understand and act on the figures
• Oversee billing, invoicing, reconciliation and payroll, working closely with our finance manager.
• Work with multiple IT platforms (Google Suite, Splose/Cliniko/Best Practice, Xero, etc.) and assist the team with IT maintenance.
• Build and maintain strong relationships with key referrers and external stakeholders

You'll still spend some time on reception (e.g. covering breaks or busy periods), but your primary focus will be leading people and running the practice smoothly.

You will be a good fit for this role if you:

• Have experience as a Practice Manager, Office Manager or Senior Administrator. Experience working for aged care, disability providers, medical or allied health organisations is highly regarded.
• Are confident managing people – setting expectations, supporting performance and having honest conversations
• Have excellent communication skills – verbal and written – including negotiation and conflict resolution
• Are customer service focused and comfortable building relationships with referrers and external stakeholders
• Are a fast learner with IT systems and confident across cloud-based systems
• Understand financial figures and key metrics, and can work with numbers while still being a "people person"
• Have strong attention to detail, particularly with billing, documentation and compliance
• Have experience in customer service in a professional environment
• Care deeply about creating a safe, supportive and positive workplace culture

Experience with Medicare and NDIS billing, and prior use of Xero, Splose, Best Practice, Cliniko or similar systems will be highly regarded.

How to Apply

To help us understand your working style, please complete the DISC profile questionnaire below:

DISC Questionnaire:

Please email us:

• Your CV
• A brief cover letter outlining why you're the right person for this Practice Manager role
• Your DISC report

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We look forward to welcoming the next leader who will help our team reach their full potential and continue to deliver exceptional care to our community.