Team Leader, Donor Development and Engagement

Company

For more than 20 years, people in Australia have placed their trust in Beyond Blue as a reliable source of mental health information, support and hope.

We are one of Australia's most well-known, trusted, and visited mental health organisations. We never take this for granted. With that comes a deep responsibility to listen, to understand people's needs and aspirations, and to ensure they are at the heart of everything we do.

About the role

Join Beyond Blue in shaping a mentally healthier future for all Australians

We're seeking a strategic and passionate Donor Development and Engagement Team Leader to drive donor acquisition, engagement, and retention across our individual giving programs. In this pivotal role, you'll lead regular giving, appeal campaigns, and donor journeys with a focus on innovation, inclusivity, and data-driven decision making.

Aligned with Beyond Blue's Strategy 2023+:
Earlier, Easier, Together
, you'll play a key role in delivering our Fundraising and Development Strategy 2023–28, ensuring financial targets and engagement milestones are met.

If you're ready to make a meaningful impact and grow a values-driven donor community, we'd love to hear from you

As a Team Leader, Donor Development and Engagement, you will:

• Lead a high-performing team and align fundraising efforts across the organisation.
• Deliver multi-channel donor acquisition and retention campaigns across digital and traditional platforms.
• Build personalised, trigger-based supporter journeys to boost engagement and lifetime value.
• Partner with Philanthropy team members to identify and nurture mid-value and major gift prospects.
• Apply predictive modelling to uncover donor potential and tailor development strategies.
• Maintain strong data governance for accurate segmentation and personalisation.
• Oversee inbound donor communications across phone, email, website, and general inquiries.
• Lead acquisition, onboarding, upgrades, and retention for regular giving programs.
• Use CRM workflows, analytics, and market trends to improve campaign performance and ROI.
• Uphold legal, ethical, and culturally safe practices, embedding inclusive engagement.

About you

To be successful you will hold a

• Tertiary qualification in fundraising, marketing, communications, or a related field
• Ability to lead a high-performing team and foster cross-functional alignment
• Agile leadership style with the ability to drive workplace change
• Significant experience in donor relations, individual giving, or fundraising leadership
• Strong skills in strategic campaign planning, execution, and donor journey design
• Proven success in leading donor campaigns, managing CRM systems (Salesforce)
• Proficiency in data analysis, segmentation, and performance reporting
• Commitment to cultural competency, inclusive engagement, and community collaboration

Benefits of Working with Us

In return, at Beyond Blue, we offer a:

• A well-connected location that supports your active lifestyle:
  Based centrally in Naarm (Melbourne CBD), with modern office facilities and end-of-trip amenities so you can walk, jog, or ride to work with ease.
• Flexibility to suit your life:
  Remote and hybrid work arrangements, part-time and job-sharing options, plus purchased leave opportunities.
• Various benefits and leave entitlements:
  $15,900 salary sacrifice packaging, meal and entertainment benefits, and various leave options—including parental leave, family and domestic violence leave, gender affirmation leave, and community service leave.
• Inclusive and values-driven policies:
  Cultural, ceremonial, and discretionary leave, ensuring our team members can honour the days that matter most to them.
• Commitment to professional growth:
  Secondments and blended learning opportunities to support career development and continuous learning.

If you're excited about this role, but don't meet every requirement, that's okay— we would still encourage you to apply When you apply, let us know if there are any reasonable adjustments we can make during the interview process. All applications will be treated with strict confidentiality.

As part of our WGEA and Innovate RAP commitments, Beyond Blue is committed to fostering and preserving a workplace that values diversity and inclusion. We aim to grow and thrive as a diverse team with individual differences, life experiences, knowledge, self-expression, and talents.

In recruiting for our team, we welcome the unique contributions that you can bring in terms of stage in life, education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, ability, sexual orientation, opinions and beliefs.

Culture & Values

Our values are the unseen drivers of our behaviours and ultimately become the organisational culture.

• We're focused
• We're brave
• We rise
• Together

How to apply

To apply, applications should include a current CV with a cover letter that highlights how your qualifications, skills, and experience align with the role and how you'd contribute to Beyond Blue's culture.

For detailed information about this position including the closing date, please refer to the position description on our careers page (candidates who are viewing from a job board such as SEEK or LinkedIn, please refer to our careers page on our website).

Preferred candidates will be required to undertake pre-employment screening, including a National Police Check and where required, a Working with Children Check.

Applications close: Monday, 3 November :00pm AEST.

We encourage early applications as interviews may commence before the closing date.

Keywords: Donor Relations, Individual Giving, Fundraising Campaigns, Supporter Journeys, Regular Giving, Salesforce, Data-Driven, Predictive Modelling, Inclusive, Cultural Competency, Mental Health, Purpose Driven