Technical Account Manager

At Buildkite, our mission is to unblock every developer on the planet. We've rethought how software delivery should work and have built a platform that is fast, reliable, secure, and able to scale to the needs of the most demanding high-growth tech companies globally including Airbnb, Canva, Block, Elastic, Twilio, and Uber.

We're looking for a Technical Account Manager based in Australia to join our growing Technical Services team. You'll be a trusted advisor to some of our largest and most complex customers, helping them get the most out of Buildkite from onboarding through to ongoing success.

This is a customer-facing, relationship-driven role where you'll work closely with teams across Sales, Product, Engineering, and Support to ensure our customers feel supported, heard, and confident in scaling their delivery practices with Buildkite.

Partner with Customers for Long-Term Success

• Manage a portfolio of high-value, strategic customers, understanding their goals and helping them get value from Buildkite
• Lead technical discussions with customer teams to guide onboarding, unblock challenges, and support integrations
• Build strong relationships across both engineering teams and senior stakeholders to drive product adoption
• Work closely with Sales on a smooth handover from pre-sales to post-sales, ensuring continuity and confidence from day one
• Deeply understand the customers internal business processes, KPIs and architectural design, to recommend best practices, optimizations and guide them along the golden path of Buildkite implementation.
• Conduct regular customer check-ins, share product updates, track goals, and proactively surface opportunities for deeper engagement or expansion
  
  

Collaborate Across Teams to Drive Impact

• Be the number one point of contract for anything customer related
• Advocate for customer needs internally, escalating challenges and sharing insights with Product and Engineering
• Represent customer feedback in product planning conversations, identifying common patterns and suggesting solutions
• Provide hands-on guidance and training to help customers become confident users of Buildkite
• Contribute to process improvements within the Technical Services team, helping us deliver a consistent and thoughtful customer experience
• Improve and simplify Technical Services processes to help the team deliver consistently at scale.
• Share customer insights and learnings broadly across teams to strengthen collaboration and outcomes.
• Support and mentor peers while fostering an inclusive, collaborative environment.
  
  

• Strong technical background, ideally with experience across Buildkite, CI/CD platforms, cloud services (AWS, GCP), infrastructure tools (Terraform, Kubernetes), or DevOps practices
• Excellent communication skills, able to translate complex technical topics for both engineering teams and senior leaders
• A proactive, customer-first mindset with a genuine interest in helping people succeed
• Experience working with remote teams and managing customer relationships across time zones
• Ability to stay organised and prioritise effectively in a fast-moving environment
  
  

• Familiarity with scripting or programming languages such as Bash, Ruby, Go, Python, or JavaScript
• Experience in customer success, solutions engineering, or technical support within a SaaS company
• A natural curiosity for technology and the ability to learn new tools quickly
  
  

At Buildkite, we value kindness, autonomy, and collaboration. You'll be part of a remote-first company where your work can make a meaningful impact – empowering engineers worldwide to build and deliver better software faster.

• Competitive compensation, including salary, equity, and benefits package
• Flexible, remote-first culture
• Opportunities for professional growth and career development
• Meaningful technical challenges with global impact
• An inclusive, innovative culture where your ideas make a real impact
  
  

At Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. We're dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process.

If you need any accommodations or support during the application or interview process, please reach out to us