Store/Cafe Manager

Lead the team behind the world's most Instagrammed cake — we're looking for a Store Manager to bring Black Star Pastry magic to Chatswood.

About the Role

As our Store Manager, you'll inspire and lead a passionate team, deliver exceptional customer experiences, and keep the heartbeat of our busy kiosk running smoothly.

As a business, Black Star Pastry is continuing to soar, and ensuring the continued success of our Chatswood Store will be an achievement YOU can be proud of.

This gorgeous space has it's own unique identity whilst still offering the full range of Black Star Pastry's signature cakes, together with specialist products, and first-class coffee from our partner St Ali.

This is a full-time role offering 38 hours per week with a flexible roster, supporting a strong work-life balance. As Store Manager, you'll lead all areas of store operations — from team performance to creating an outstanding customer experience.

Main Responsibilities

To achieve all of this, your day will look a little like this:

• Provide 'hands on' leadership within the store, overseeing all direct employees ensuring that they are trained in all store processes, standards and expectations.
• Communicate position expectations and monitor employee performance including coaching and counselling employees
• Ensure adherence to systems, policies, procedures, and productivity standards.
• Complete weekly rosters in a fair and consistent manner and within budget requirements.
• Maintain workplace cleanliness and WHS standards, establishing systems to ensure levels are consistent and acceptable, communicating clear expectations to the team.
• Ensuring quality of service by maintaining consistent standards, analysing and resolving quality and customer service problems, identifying trends and recommending system improvements.

Perks & Benefits

We believe in taking care of our people, and we offer a range of perks and benefits to support your wellbeing, including:

• $15 weekly phone allowance
• An extra day of annual leave for your birthday
• A complimentary 4-portion birthday cake of your choice
• 1 mental health & wellbeing day (personal leave)
• Free, confidential counselling, support, and advice

About You

• 2-3 years' leadership experience in hospitality
• A talent for mentoring others – you love to lead by example
• Passionate about the customer experience and product quality
• Ability to connect with customers and provide an exceptional customer experience in a fast-paced environment
• Problem solving and critical thinking skills
• Demonstrated capability to multi-task – your organizational skills will be a strength
• Positive team player with strong communication skills
• Authentic and down to earth with a genuine love of people
• Confidence in rostering, budgeting, and sales forecasting
• Holds a valid Food Safety Supervisor Certificate (or willing to obtain one)
• Bonus: A love of cake

About the Business

Black Star Pastry opened its first boutique patisserie in Newtown in 2008 and since then we have grown into an institution with stores across New South Wales.

We are most famous for our Strawberry Watermelon Cake which has become a social media sensation, with the New York Times declaring it "the world's most instagrammed cake."

About the Culture

Black Star Pastry fosters a fun and inclusive culture that has brought together a group of highly engaged and collaborative team players who enjoy a hands-on, fast paced environment.

Our leaders are empowered to contribute and play an active role in the bigger picture stuff as well as the day-to-day.

We love the brand, and we love what we do

How to Apply

There has never been a more exciting time to join Black Star Pastry and we are keen to welcome dynamic Managers who are passionate about hospitality, and looking for a career role with a successful and stable business doing great things in the Sydney market.

To be considered please APPLY NOW by submitting your resume and cover letter.