Senior CX Designer

• Permanent full time
• Hybrid work arrangement – based in our office at Macquarie University 3 days and work from home 2 days

It matters more at Hearing Australia
Hearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it.

Your opportunity
Are you passionate about designing experiences that truly make a difference? Join us in shaping the future of hearing healthcare for all Australians.

At Hearing Australia we're committed to delivering seamless, inclusive, and meaningful customer experiences across digital, in-centre, and phone interactions. As a Senior Customer Experience Designer, you'll play a pivotal role in transforming insights into impactful solutions that reduce pain points and add value for both customers and the business.

What You'll Do

• Lead customer research and insight-driven design during discovery phases.
• Map customer journeys and identify pain points across digital and physical touchpoints.
• Create wireframes, prototypes, and high-fidelity mock-ups using tools like Figma or Adobe XD.
• Facilitate co-design workshops and apply design thinking and lean methodologies.
• Develop customer experience strategies aligned with operational processes.
• Influence senior leadership through compelling business cases and strategic recommendations.
• Stay ahead of industry trends and contribute to continuous improvement.

What You'll Bring

• 2–5 years of experience in CX/UX design, ideally within the health sector.
• Proficiency in human-centered design, user testing, and customer research.
• Experience with LEAN or Six Sigma methodologies (Green Belt desirable).
• Strong visual design and UX capabilities.
• Excellent communication, collaboration, and time management skills.
• A proactive, customer-focused mindset with a drive for results.

What matters most? Your drive to help anyone and everyone who needs us. And you'll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.

Why Hearing Australia?
There's So Much To Love About a Role With Us. But Our People Say There's Three Things That Set Us And Their Careers Apart. They're About:

• How we do what we do: Our vision is to deliver the best hearing solutions for anyone, any time , anywhere. At Hearing Australia, you'll know you're making a contribution that really means something
• Who we work with: Here, you'll support and empower clients of all backgrounds. That's what drives our teams and what makes them so special
• Where we're going next: As our industry evolves, we're committed to learning and improving what we do and how we do it, and building an organisation where everyone can thrive

What does that mean for you?

As a Senior CX Designer , You'll Know That Every Day, Your Work Is Helping Children And Adults Who Need Us. Just Ask Sandeep, One Of Our IT Professionals About Why They Choose To Work With Us:

"The work we do in helping people hear sound again and for the very first time is quite inspirational. Everything we do here is purpose-driven."

You'll also enjoy a range of benefits, including:

• Flexible work arrangement opportunities to support work, personal and family commitments
• Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers)

Let's create the gold standard of hearing care
We will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver's licence and must have rights to work in Australia.

Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within.

We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply.

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.