Rental Service Officer

1 day ago

Launceston Airport, Australia Europcar Full time $40,000 - $60,000 per year
Job Description

 

Are you a passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you

We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Launceston Airport and City team on a casual basis

Why join Europcar?

  • A competitive hourly rate + casual loading + generous, uncapped incentive scheme

  • Opportunity to maximise your income based on your exceptional performance with our incentive program

  • Ongoing training and development

  • Access to same-day pay via our financial wellbeing provider

  • Employee Referral Program - earn $$ when you successfully refer a candidate

  • Company uniform provided

  • Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more

  • Access to an international brand with opportunities to work nationally and globally

  • Mental health and wellbeing initiatives, including access to Employee Assistance Program and the Calm App - the #1 app for mental fitness

  • Great culture, working with an energetic, supportive and high performing team

Some of the key responsibilities include:

  • Greet customers and assist them in renting vehicles as based on their preferences and needs

  • Process rental agreements accurately and efficiently

  • Address customer inquires and concerns promptly and professionally

  • Inspect vehicles before and after rental periods, noting any damages

  • Achieve or exceed sales targets

  • Maintain knowledge of current promotions, services, and products to assist with sales efforts

  • Build strong customer relationships to encourage repeat business and referrals

  • Detail and clean vehicles to business quality standards

  • Refuel and transport vehicles 

To be considered, you should possess:

  • Previous experience in sales, customer service or retail

  • Car rental experience is highly desirable

  • Strong communication skills and ability to interact with customers

  • Computer literacy skills required

  • Ability to work efficiently in a fast-paced, high-pressure environment

  • Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays

  • Valid Australian driver's license with a clean driving record

  • Current and ongoing Australian work rights

  • A positive can do attitude

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  "We help to change the way you move" is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-

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