Sales Appointment Setter

Company Description

Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia's original and #1 digital mortgage brand - and the iconic Aussie franchise.

Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of experienced buyer's agents, integrated property search and conveyancing, Aussie is supporting customers at every step of their property journey to find, buy and own with more confidence than ever before. Lendi Group's loan book is more than $100b and it was named Australia's Aggregator of the Year for 2024.

Why Join Us?

• Innovation at Our Core– We challenge the status quo and push boundaries to create better solutions.
• Work with the Best– Collaborate with some of the brightest minds in fintech, financial services, and strategy.
• Make an Impact – Contribute to meaningful projects that shape our business and the future of property finance.
• Grow & Evolve – Develop your skills and advance your career in a fast-moving, purpose-driven environment.

Job Description

You'll join our Agent Services Team, ensuring every potential customer feels supported, informed, and confident as they navigate the next steps in their home loan journey. Working within a collaborative, people-focused team, you'll help Australians achieve their home ownership goals while building meaningful relationships along the way.

This role focuses on managing and nurturing a pipeline of leads, booking qualified appointments, and turning conversations into real sales opportunities through proactive communication and relationship-building.

What you'll do:

• Manage inbound and outbound leads from multiple sources, including real estate referrals, website inquiries, and internal or partner networks.
• Consistently meet monthly appointment and pipeline goals to drive sales growth.
• Qualify, nurture, and convert leads into appointments with Seller Assist CSMs or Home Loan Brokers.
• Respond promptly and maintain ongoing communication to maximise conversion opportunities.
• Keep Salesforce and internal systems up to date to support forecasting and decision-making.
• Work closely with Customer Service Managers, BDMs, and brokers to ensure smooth and professional customer experiences.

Qualifications

What you'll bring:

• 2+ years' experience in outbound sales or appointment setting, with a proven track record in managing and nurturing leads.
• Background in home loans or real estate.
• Comfortable using Salesforce or other CRM systems (training provided).
• Skilled at turning leads into qualified opportunities through meaningful follow-up and relationship-building.
• Confident, personable, and professional, with strong communication and interpersonal skills.
• Proactive, self-motivated, and customer-focused, always looking for ways to engage and support customers.

Additional Information

Additional information

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• Hybrid working arrangement designed to support work-life balance, while fostering meaningful connection and collaboration.
• A holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work.
• generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
• An additional week's Loyalty Leave each year after reaching 3 years' service.
• Wellness initiatives with a strong focus on psychological safety.

Our culture is guided by our three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values are part of our DNA—helping us attract, engage, and grow the right talent while building best-in-class products. Together with our principles, they guide how we collaborate, support one another, and make decisions to drive progress with purpose.

We're committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

This is an opportunity to shape the future of a fast-growing, purpose-driven company that's transforming the homeownership journey.

Ready to contribute to Lendi Group's next chapter? Apply now and be part of something big