Senior Parabroker
2 days ago
About Us
BIG is ranked in the top 1% of businesses within Loan Market and is a dynamic, high-performing mortgage and finance broking business. We pride ourselves on delivering exceptional service and expertise, helping clients achieve their financial goals efficiently and with care.
About the Role
We are seeking an experienced Senior Parabroker to join our team. This hands-on role will see you support and upskill our Lending Partners and other Parabrokers while ensuring the highest standards of service for our clients. You will play a critical role in maintaining smooth deal progress, improving team capability, and assisting the GM with workflow and process improvements.
Key Responsibilities
- Provide on-the-job feedback to our Loan Processors on servicing and lender policy application
- Offer guidance on structure and presentation of client information
- Organise and deliver training to upskill Loan Processors using our preferred lender partners
- Conduct one-on-one coaching to fill skill gaps and support deal progress
- Manage tough conversations and people management issues professionally
- Maintain visibility of all deal progress and assist Loan Processing team when deals stall
- Support the LP team with training to fully utilise their skills
- Ensure the client-to-Parabroker experience meets high standards
- Manage deal allocation with the BSU team, including resolving bottlenecks
- Re-assign deals when Loan Processors are on leave or unavailable
- Provide weekly feedback to the GM on performance, KPIs, and conduct
About You
- Experience as a Mortgage Broker, Parabroker, or Credit Analyst within an Australian lender or brokerage
- Strong written and verbal communication skills
- Excellent customer service and problem-solving abilities
- Proficient with digital tools, systems, and database management
- Ability to work independently and collaboratively
- Strong organisational and time management skills
- Comfortable with coaching, people management, and delivering feedback
What We Offer
- A supportive and collaborative team environment
- Opportunities for professional growth and development
- Access to top industry professionals and market-leading technology
- Competitive compensation package
- A culture that values learning, adaptability, and a "can-do" mindset
If you are proactive, resilient, and passionate about building high-performing teams while delivering exceptional client service, we want to hear from you. Apply now to join the BIG family and help us create financial lightbulb moments for our customers.
