Administration Clerk

At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.

YOUR ROLE IN OUR FUTURE
 

Join Our Team as a Casual Administration Officer at Peter Mac

Are you innovative, adaptable, and compassionate? Do you thrive in dynamic environments where every task makes a difference? At Peter Mac, we put patient experience at the heart of everything we do, and we're seeking driven individuals to join us in delivering exceptional care.

About the Role:
As a Casual Administration Officer, you'll play a vital role supporting multiple departments across the hospital. You'll need to be a multitasker who stays calm under pressure, delivering accurate, timely work in a fast-paced setting. Flexibility is key — you'll be stepping into different roles on short notice to meet the needs of our teams.

What We're Looking For:

• Excellent customer service skills with a positive, can-do attitude

• Ability to adapt quickly and embrace change

• Availability for a minimum of 3 days per week, Monday to Friday

• Previous hospital experience and familiarity with patient booking software is preferred

• Comfortable learning new computer systems and applications

• Experience with EMR systems (especially EPIC) is highly desirable

Why Work at Peter Mac?

• Access to Employee Assistance Program

• Convenient central city location

• Comprehensive orientation and ongoing training, including EPIC system training

• Flexible shifts with the ability to manage your own schedule through our Shiftmatch software

Ready to Apply?

Please submit a cover letter highlighting your relevant skills and experience to help us get to know you better. For more details and to apply, click the "Apply" button to visit the Peter Mac Careers page and review the full position summary.

If you'd like to discuss the role confidentially, don't hesitate to reach out to us using the contact details below.

Hiring Manager:Tamarin Gerber
Contact Number:
Email:

Applications Close: 

Position Summary
To provide a clerical/ reception and administrative support service to clinical units within the organisation. To support staff and patients and their significant others where required. Enterprise Agreement
Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement Classification or Salary Range
HS1 Immunisation Risk Category
Immunisation Category B Key Relationships

Internal 

• Nurse Unit Managers/Associate Nurse Unit Managers 
• Peter Mac Staff 
• Patients 
• Vistors
  
   

External

• General Public 
• Patient relatives 
• Local Medical Officers 
• Other Care providers 

Education
Skills

Essential Requirements 

• Computer Literacy including Microsoft office suite 
• Hospital/Medical experience 
• Experience in customer service roles 
• Strong organisational skills 

Desirable Requirements 

• Medical terminology 
• Experience and skill in patient software IPM is an advantage 
• Experience in working in a team environment 
• Able to prioritise work load and multi-task 

Certifications, Licenses & Registrations
Key Accountabilities

Key Accountabilities
Demonstrated by / Key Performance Indicators

1. General Clerical/Reception Support

• Telephone calls are made and dealt with promptly and appropriately
• Maintenance of data entry
• requirements for patient computing systems
• Mail receipt and dispatch
• Greeting visitors and practitioners to the department and directing
• appropriately
• Generating patient reports as required
• Directing patient enquiries to the appropriate nurse
• Directing information pertaining to clinical issues to the appropriate
• clinical practitioner
• Communicating with clinical staff promptly and accurately
• Appointment scheduling for treatments, reviews and
• investigations
• Liaising with the Nurse Manager or Associate and Patient Services
• Manager to co-ordinate admissions discharges and transfers.
• Clerical Support to unit meetings

• All telephone calls answered in a timely manner and dealt with appropriately
• All daily data entry requirements completed
• All mail received, dispatched daily
• All visitors to unit greeted and directed appropriately
• All required patient reports, or statistics required generated in a timely manner
• All patient enquiries directed to appropriate personnel
• All communication with clinical staff prompt and accurate
• All requested appointments made in a timely manner and notifications sent
• All bed transfers, allocations and discharges communicated adequately
• All staff meeting minutes are recorded and documented

2. General Admission Support

• Completing Patient Admission and Discharge procedure and entering data into hospital information
• system
• Maintaining office stock levels and ordering as required
• Maintenance of office area and equipment
• Reporting of faulty equipment and defects to Nurse Manager
• Communicating with Nurse Manager re issues or concerns pertaining to the effective management or safety of the work area

• All hospital patients admitted and data entered into Hospital Information System
• All reports and documents prepared as requested by staff completed
• Clinical Units administrative stock levels are appropriate to utilisation and ordered accordingly
• Office area and equipment is maintained in good working condition
• All faulty equipment and defects are reported to Nurse Manager
• All issues or concerns pertaining to the effective management or safety of the work area communicated to a Nurse Manager within 24hours

Key Accountabilities (Contd..)

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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

• Peter Mac offer a range of benefits which support our people both personally and professionally.
• Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
• We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.

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