Mercantile Administration

Mercantile Administration Officer – Work From Home (Casual, 20–25 hrs/week)

Location: Work From Home (Australia)

Employment Type: Casual

Hours: 20–25 hours per week

Start Date: Immediate start available

About the Role

We're seeking a highly organised and detail-oriented Mercantile Administration Officer to join our team on a work-from-home casual basis.

In this role, you'll support the day-to-day operations of our mercantile and collections team — managing client cases, preparing correspondence, maintaining records, and ensuring smooth communication between clients, agents, and internal staff.

This position is perfect for someone who enjoys administrative work, thrives in a structured yet flexible environment, and can manage their workload independently.

Key Responsibilities

• Provide administrative support for mercantile and collections operations.
• Prepare and send client correspondence, reports, and case updates.
• Enter and maintain accurate case information in internal systems.
• Liaise with clients, field agents, and internal staff to follow up on active cases.
• Assist with invoicing, reconciliations, and reporting.
• Ensure compliance with relevant privacy and debt collection legislation.
• Maintain organised electronic records and case documentation.

What We're Looking For

• Strong administrative and organisational skills.
• Excellent written and verbal communication.
• High attention to detail and accuracy.
• Confident using Microsoft Office (Word, Excel, Outlook).
• Reliable, self-motivated, and comfortable working independently.
• Experience in mercantile, collections, or legal administration is highly regarded.
• Must have a reliable internet connection and suitable home office setup.

What We Offer

• Flexible work-from-home role – choose hours that suit your schedule (20–25 hrs/week).
• Supportive team environment with ongoing training and clear procedures.
• Opportunities to grow your experience in the mercantile and collections industry.
• Competitive casual hourly rate, based on experience.

If you're looking for a flexible work-from-home role and enjoy supporting a professional, detail-driven team — we'd love to hear from you.

Apply now with your résumé and a short cover letter outlining your relevant experience.

Job Type: Casual

Pay: From $33.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• Work from home

Work Authorisation:

• Australia (Preferred)

Work Location: Remote