Financial Crime Operations Analyst

Careers with Impact

More than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world.

HESTA is also an inspiring and rewarding place to work. That's because what we do makes a difference to the lives of our members. The people who work at HESTA are not only exceptional at what they do, they're focused on living and creating a strong organisational culture. We're an industry super fund dedicated to the people who keep our communities going. People who provide some of the best health, education and community services in the world are HESTA members - and we are proud to serve them.

Bring your authentic and passionate self to this exceptional role #careerswithimpact

Are you an experienced financial crime or fraud operations specialist who thrives on solving complex problems? At HESTA, you'll do meaningful work every day—protecting our members from fraud, scams and financial crime. If you're ready to make a real impact in a values-driven, collaborative environment, this is your opportunity to take the next step in your career.

As a Financial Crime Operations Analyst, you'll play a critical role in detecting, investigating and reporting financial crime to protect HESTA and our members. You'll work across multiple products, services and digital channels to identify risks, stop emerging threats, and strengthen our financial crime resilience. You'll report to the Financial Crime Operations Lead, work closely and collaborate with our Business Resilience and Financial Crime team, Administrator (GROW Inc), Digital, Information Security, Member Engagement, Member Services Performance and Enterprise Risk teams.

What You'll Do

• Support complex fraud and AML/CTF investigations, identifying patterns, typologies and emerging risks.
• Assess and investigate high-risk transactions and referrals, including name screening, PEPs, DASP, jurisdiction risk and unusual activity.
• Perform Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) activities to ensure compliance and integrity.
• Prepare and submit Suspicious Matter Reports (SMRs) to AUSTRAC accurately and on time.
• Communicate directly with members when required to resolve fraud or scam incidents with empathy and clarity.
• Partner with our Contact Centre and Member Services Performance teams to support enquiries and outreach.
• Act as a subject matter expert in fraud, scams and AML/CTF operations—sharing insights to improve prevention, detection and response.
• Build strong, collaborative relationships with internal stakeholders, vendors and administrators to continuously enhance our financial crime framework.
• Stay up to date with industry trends, legislation and technology shaping the financial crime landscape.

What You'll Bring

• Experience in a similar financial crime (fraud or AML/CTF operations) analyst role ideally within superannuation or financial services.
• Solid understanding of financial/transactional investigations, fraud typologies and detection technologies.
• Hands-on experience with case management systems and data analysis tools.
• Working knowledge of fraud and financial crime legislation and regulatory obligations.
• Excellent communication and interpersonal skills—able to build trust, influence and collaborate across teams.
• Strong analytical mindset and problem-solving ability—you turn data into actionable insights.
• Relevant tertiary qualifications in Business, Finance, Accounting or related disciplines.
• Professional certifications such as ACAMS or equivalent (desirable).
• Familiarity with superannuation products and operations (advantageous).

Ready to use your financial crime operations expertise to make a real difference? Apply now

Benefits that matter and make a difference for our employees

• Leave for those moments that matter, an additional 6 days of leave at the end of year, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. Access your LSL after 3 years, take AL at half pay, and purchase up to 2 weeks additional leave (just to name a few).
• Your professional development matters, up to $5k per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools.
• Your health and wellbeing matters, free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/7.
• Your financial wellbeing matters, 15% super, financial planning support, end of year payment for all Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options.

We celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity.

We want all candidates to feel safe, included and provided with the best opportunity to thrive, if you require reasonable adjustments during your application or throughout the recruitment process, please reach out to a member of the Talent team and we'll call you to discuss.

Please note: Applications via recruitment agencies will not be accepted for this position.