Medical secretary

Northside ENT – Chermside, QLD

Are you a quick learner with a professional attitude and a passion for healthcare? Northside ENT is looking for a motivated and adaptable Medical Secretary to join our friendly and high-performing team in Chermside.

This is a full-time role where you will play a key part in ensuring the smooth operation of a busy ENT surgical practice. We're seeking someone who thrives in a dynamic environment and brings strong organisational and communication skills — experience is welcome, but not essential. What matters most is your ability to learn quickly, maintain professionalism, and work well with both patients and colleagues.

You'll be responsible for a variety of administrative and patient-facing duties, including:

• Managing incoming calls and scheduling clinic and surgical appointments

• Preparing and processing medical correspondence and reports

• Handling patient billing and Medicare/DVA/private health claims

• Maintaining accurate patient records (digital and physical)

• Assisting with patient check-in/check-out and appointment preparation

• Performing clerical tasks (data entry, photocopying, scanning)

• Coordinating with specialists, hospitals, and laboratories as needed

• Contributing to a warm, respectful, and efficient patient experience

We're seeking a team player who is:

• Highly organised with strong time management skills

• A clear and professional communicator, both written and verbal

• Able to work well under pressure while maintaining attention to detail

• Confident using computers; willing to learn medical software quickly

• Respectful of patient confidentiality and clinical boundaries

• Committed to delivering high-quality support in a healthcare setting

• Eager to learn and grow in a supportive clinical environment

Previous experience in a medical administration or secretarial role is beneficial but not required — we're ready to train the right candidate.

• A supportive and collaborative work culture

• Opportunities for on-the-job training and professional development

• Full-time hours, Monday to Friday

• A role with purpose — supporting high-quality patient care

• Competitive remuneration

• A stable and respected workplace in the heart of Chermside

Northside ENT is a well-established surgical practice specialising in comprehensive ear, nose, and throat care. Our close-knit team of medical and administrative professionals is committed to excellence in patient care, innovation, and creating a positive, respectful workplace. We work hard, support one another, and take pride in what we do.