Performance & Improvement Manager

Your role at St John of God Midland Hospital

The core objective of the Performance and Improvement Manager role is to drive sustainable improvement through a strategic focus on building leadership capability and organisational development. This position supports the Hospital's work to enhance financial, operational, workforce, and cultural performance by implementing change and achieving measurable results.

The successful candidate will lead Strategic Improvement Projects, as agreed with the CEO and Director of Performance Improvement. Key responsibilities include complex project management, process, system and workforce improvements, change management, and coaching and leadership development. The manager will collaborate closely with relevant Managers and staff to ensure projects are clearly scoped, effectively implemented, and deliver the targeted benefits.

The Position

• Work with the Director of Performance Improvement to identify areas where performance can be significantly improved through focused effort.
• Drive the activities to lead, plan, develop and co-ordinate agreed Improvement Projects to ensure objectives and deliverables are achieved on time and within budget in accordance with organisational objectives.
• Regularly liaise with project stakeholders including sponsor, senior user/s, senior supplier/s to provide recommendations, advice and ensure adherence to project plan and successful implementation of change.

• Within agreed area of Project scope improve performance against KPIs. These KPIs will be agreed at Project initiation and are likely to include:

• Financial performance

• Local efficiency measures
• Caregiver satisfaction
• Patient experience
• Departmental culture
• Adherence to relevant policy & procedure

• Support and challenge relevant managers and Caregivers to improve Departmental performance via high quality:

• Project management discipline

• Improvement and innovation methodologies
• Coaching

• Within agreed area of Project scope successful implementation of change. This may include new:

• Organisational structure – including roles & responsibilities

• Processes & procedures
• Systems

Position Requirements

A relevant tertiary qualification at degree level or above is required, along with substantial experience managing complex improvement and change initiatives. The successful candidate will have a proven track record of delivering key target outcomes and ensuring the sustainable adoption of change. Demonstrated understanding and practical experience with recognised clinical redesign methodologies and change management concepts are essential. Additionally, experience in managing projects through the full project life cycle is required.

Exceptional communication skills, written, verbal and listening are vital to develop effective relationships, consult with key stakeholders, and provide expert advice on project methodologies. The candidate must demonstrate the ability to negotiate, resolve issues at all organisational levels, and influence strategic development of improvement and change management approaches. Experience in presenting to and facilitating workshops with large groups, lateral thinking skills to develop innovative solutions, high-level time management and organisational abilities, strong business acumen, and proficiency with Microsoft Office are also essential.

Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Salary: $154,196 to $171,339 per annum, plus 12% superannuation
• A Fixed term full time position, working 76 hours per fortnight up to 9 months
• Discounts on hospital services & private health insurance

• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:

• Novated leasing

• work related expenses
• self-education and
• additional superannuation
• Free on-site parking
• Access to fitness and wellbeing benefits through Fitness Passport
• Innovative Professional Development opportunities
• A welcoming and supportive culture
• A healthy work-life balance through flexible work options, additional purchased leave & well-being programs

All applicants are asked to submit a covering letter (of no more than two (2) pages) demonstrating how you meet the above position requirements

For enquiries contact Colin Young, Commercial Lead & Director of Performance Improvement on

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.