Front of House

2 days ago

South Perth, Australia BodySculpt Aesthetics Full time $45,000 - $65,000 per year

About the role

We are seeking an experienced Front of House / Spa Coordinator to join our growing team at The Head Spa Perth in South Perth, WA. This is a casual role that will be responsible for overseeing the day-to-day operations of our front-of-house team, ensuring exceptional customer service and a seamless experience for all our clients. Working closely with the management team, you will play a key role in maintaining the high standards and vibrant atmosphere that The Head Spa Perth is known for.

PLEASE ONLY APPLY IF YOU ARE AVAILABLE TO WORK TUESDAY-SATURDAY (5 DAYS PER WEEK).

What you'll be doing

  • Manage and oversee the front-of-house team, including scheduling, training, and performance management
  • Provide exceptional customer service and be the face of The Head Spa Perth, ensuring all clients receive a warm and professional welcome
  • Respond to client inquiries, both in person and over the phone, and handle any client concerns or issues in a timely and effective manner
  • Assist with the coordination of appointments, bookings, and client flow to maximise efficiency and productivity
  • Ensure the front-of-house area as well as the entire building/treatment rooms is well-maintained, organised, and presentable at all times
  • Support the wider team / management with ad-hoc administrative tasks as needed

What we're looking for

  • Minimum 3 years' experience in a similar Front of House and Spa Coordinator role preferably within the day spa/hair salon/beauty industry
  • Excellent communication and interpersonal skills, with the ability to build rapport and provide exceptional customer service
  • Strong organisational and multitasking abilities, with a keen eye for detail
  • Proven leadership skills and the ability to effectively manage and motivate a team
  • A positive, friendly, and professional demeanour that aligns with The Head Spa Perth brand
  • Familiarity with appointment scheduling systems and client management processes

What we offer

At The Head Spa Perth we are committed to providing a supportive and collaborative work environment that empowers our team to thrive. As a casual Front of House / Spa Coordinator, you will enjoy a flexible work schedule, a competitive remuneration package, and ongoing opportunities for professional development and growth. We also offer a range of health and wellbeing initiatives to support the overall wellbeing of our employees.

About us

The Head Spa Perth is a leading provider of head spa treatments in South Perth, WA. With a focus on delivering exceptional results and an unparalleled client experience, we have quickly established ourselves as a trusted name in the industry. Our state-of-the-art facility, highly skilled team of professionals, and commitment to innovation have made us the go-to destination for those seeking wellness, relaxation and pampering.

If you are an experienced Front of House / Spa Coordinator who is passionate about delivering exceptional customer service, we encourage you to apply now.

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