Arrears Officer

Housing Plus is not just a housing provider; we are a progressive social enterprise dedicated to reinvesting all profits to create meaningful social change for individuals and communities across Regional NSW.

As a leading regional Tier 1 community housing provider with a proud 40-year history, we are known for our client-centred approach to tenancy and property management services in the Central West and Western regions of NSW. Our commitment to excellence ensures we offer a wide range of housing solutions, including social, affordable, and specialist accommodation, tailored to meet the unique needs of individuals and families.

Join us at Housing Plus, where your work contributes directly to providing safety, comfort, housing and support for our communities.

Due to an internal promotion, we are currently looking for an Arrears officer to work sensitively and collaboratively with our customers to recover outstanding debts and sustain their tenancies.

This will include

• Liaison with tenants, responding to enquiries
• Consultation to reach agreement and set up payment plans
• Ensuring tenants are fully aware of actions being taken in a sensitive manner
• Review and update existing payment agreements, monitor for compliance
• Ensure compliance with legislation including the Residential Tenancies Act
• Represent Housing Plus at NCAT
• Maintain accurate records and reporting
• Link tenants with relevant support services

To be successful, you will require:

• Experience in debt management/debt recovery
• Experience working in a property management or tenancy background with extensive knowledge of the Residential Tenancy Act
• Extensive experience in preparation of all required documentation and attendance at NCAT
• High level of analytical and problem solving skills
• Proven ability to work collaboratively with others
• High level communication skills including cultural sensitivity, listening, interviewing, negotiating, resolving conflict and aggression
• Understanding of the needs of low income households and the ability to respond sensitively to people in crisis

In return, we can offer you the chance to make a significant contribution to our organisation and community, and the opportunity to be part of a dedicated team who are passionate about what they do, in a state of the art new facility. Other benefits include learning and development opportunities, health and well-being program, reward and recognition and salary packaging.

This is a full-time permanent position working 38 hours per week, Monday to Friday.

The Arrears Officer is classified as a Level 4.1 under the SCHADS Award, which equates to $88,327 gross per annum. This will increase on an annual basis in line with the pay points in the Award. As Housing Plus is a Not for Profit organisation, we have access to excellent salary sacrifice options to increase your take home pay

We will start screening and interviewing any suitable candidates prior to this time so you are encouraged to apply as soon as possible.