Manager, Academic and Research Services

• Step Into a Key Leadership Role Shaping Our School's Future
• Full-time, ongoing position at our Hawthorn campus
• HEW Level 7 salary + 17% super and staff benefits

About the Role

We're looking for a dynamic and strategic leader to guide our Academic Support Officers and we are seeking an experienced and dynamic Manager, Academic and Research Services to lead a dedicated team of Academic Support Officers and Research Coordinators, ensuring the delivery of exceptional teaching and research support across the School of Social Sciences, Media, Film & Education.

In this pivotal role, you'll:

•    Lead and inspire a high-performing team.

•    Drive service excellence with a customer-focused approach.

•    Streamline processes and implement innovative solutions.

•    Collaborate across the University on strategic initiatives.

You'll bring proven leadership and operational management experience, outstanding communication skills, and the ability to navigate complex policies with ease. Your expertise in administration, financial management, and systems will help ensure our academic and research support is second to none.

If you're a forward-thinking professional who thrives in a collaborative environment and is passionate about enabling academic and research success, we'd love to hear from you.

About You

To be suitable for this role you will need to have experience in the below key accountabilities:

•    Senior administrative experience, including planning, creativity, and team management.

•    Experience in research administration would be an advantage

•    Proven ability to lead, motivate, and develop teams.

•    Strong organisational skills with the ability to manage multiple deadlines.

•    Skilled in analysing problems and communicating complex information clearly.

•    Excellent verbal and written communication skills, with the ability to build strong relationships.

•    Experience in financial administration and budgeting.

•    Proficient in Microsoft Office, data management systems, and databases.

•    Strong writing skills for reports, policies, presentations, and minutes.

For further information please refer to the job description.

Qualifications

A degree with subsequent relevant experience; or extensive experience and specialist expertise or broad knowledge in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training.

About Swinburne University of Technology

Swinburne's strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

To Apply

Please submit your CV and cover letter addressing the Key Selection Criteria and your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click 'apply' and you will be redirected to Swinburne's Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on

Applications Close: Sunday 31st of August at 11.30 pm

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact or call

Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquiries about the role can be sent to (general enquiries will not be answered by phone).

Victoria's Commitment to Action: Improving international student employment outcomes.

As a signatory to Victoria's Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

As a Circle Back Initiative Employer, we commit to responding to every applicant.

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