Service Engineer WA

• Global leading medical imaging company
• Part of the Canon Group
• Work with innovative technology
• Hybrid work environment
• Excellent opportunity to strengthen your engineering skills
• Full-time permanent role based in Stirling Perth, WA

About Canon Medical Systems

Canon Medical offers a full range of diagnostic medical imaging solutions including CT, PET-CT, MR, X-Ray, Ultrasound and Healthcare Informatics across the globe.

In line with our "Made for Life" philosophy, patients are at the heart of everything we do. Our mission is to provide medical professionals with solutions that support their efforts in contributing to the health and wellbeing of patients worldwide. Our goal is to deliver optimum health opportunities for patients through uncompromised performance, comfort and safety features.

At Canon Medical we work hand in hand with our partners – our medical, academic and research community.

We build relationships based on transparency, trust and respect. Our company values of Unity, Courage, Tenacity, Teamwork and Excellence are the basis of our company culture.

Together as one, we strive to create industry-leading solutions that deliver an enriched quality of life.

About the role

Are you keen to work with cutting-edge medical imaging technology aimed at making real, positive impact to patient outcomes?

Are you someone who thrives in a technical environment and enjoys complex problem-solving? If you answer yes to these questions, then read on

We are seeking a Service Engineer to join our WA Stirling office. This opportunity has arisen due to the retirement of a long-standing team member. Whether you're starting out in your engineering journey, or are a seasoned engineer with strong technical competency, this is a fantastic opportunity to gain hands-on exposure to a wide range of service environments within the medical diagnostic industry.

You will be joining a stable and high-performing team of engineers with decades of combined work experience. As a Service Engineer, you will be supporting a diverse portfolio of Public and Private Hospitals and Diagnostic Imaging Centres in Australia and New Zealand. This role offers firsthand experience with innovative technology, training opportunities and the chance to contribute to a team that values customer service, technical excellence and knowledge building.

The highest standards of conduct, professionalism, demonstration of technical competency and Canon core values is essential for this position.

To meet our customers' requirements, some overtime, weekend, shift and on-call work will be required. There will also be opportunity to travel interstate or overseas for training and development.

If you are ready to boost your engineering career in a dynamic and supportive environment, we would love to hear from you

Key Responsibilities:

• Install and service medical imaging equipment
• Prepare equipment for demonstration
• Ensuring equipment is operating at optimum levels

• Ensuring that equipment specifications are tested and maintained for QA and compliance

• Utilise e-Course, on the job and classroom learning to quickly gain competence to install and service equipment

• Complete relevant training and obtain required licenses for Western Australia
• Plan and lead installations and maintenance
• Support sales and applications staff
• Provide prompt customer service per contracted service levels and response times
• Diagnose and resolve technical issues, ensuring minimal customer downtime
• Lead, train and provide technical assistance to other engineers as required
• Review Service procedures and advise Branch Management
• Contribute towards strategic Service initiatives and continuous improvement

Our ideal candidate will possess:

• Tertiary qualification in electronic, electrical, biomedical or computing engineering
• Current driver's licence is mandatory
• Working knowledge of IT operating systems, particularly Windows
• Hands-on experience of installing IT hardware and software
• Must have or be able to obtain a WA Radiation licence (if not currently held, a plan to obtain within 6 months of commencement – Canon Medical provides time and covers cost)
• Must have or be able to obtain a WA full electrical workers licence (if not currently held, a plan to obtain within 6 months of commencement – at own cost and time)
• Exposure to or demonstrated competency in multiple modalities (eg. CT, angiography, ultrasound, nuclear medicine)
• Field service experience in electronic, electrical or biomedical fields is highly desirable
• Prior service experience in medical imaging or similar equipment will be highly beneficial
• A collaborative attitude with the ability to work autonomously as well as part of a team
• Exposure and experience with Salesforce or equivalent CRM is desirable
• Problem-solving and customer-centric mindset with strong communication skills
• Strong computer skills (MS Word, Excel, Outlook, Teams, PPT)
• Networking experience will be highly valued
• Able to commit to support customers for multiple days away from home, with short notice

What's on offer?

When you join Canon Medical Systems, you become a part of an organisation that focuses on propelling its people forward by supporting their careers. We make it a priority to offer benefits that will assist in your professional development and wellbeing.

You can expect our competitive salary package and employee benefits to include but are not limited to:

Work-life balance & wellbeing

• Hybrid work
• Purchasing Additional Annual Leave (PAAL) scheme
• Company-paid parental leave + superannuation contributions
• Community Service Leave (CSL)
• Employee Assistance Program (EAP) and Wellbeing platform

Financial & lifestyle perks

• Extra company contributions to superannuation
• Corporate private health insurance discounts (BUPA & HCF)
• $250 hospital excess reimbursement (conditions apply)
• Electric Vehicle allowance and bonus (conditions apply)
• Novated lease program
• Access to Canon Employee e-Store offering a range of discounted Canon products
• Discounts with select global vehicle brands

Growth & career

• Company-sponsored study assistance program
• Professional development opportunities
• Clear career progression pathways

Canon Medical Systems values diversity and believes inclusion is key to our success. We therefore welcome and encourage suitably qualified individuals, women in Engineering, people of Aboriginal and Torres Strait Islander descent, and people from diverse backgrounds to apply. We also welcome applications from defence personnel who are looking to apply their technical expertise and engineering skills in a medical imaging space.

If you are looking to achieve a better quality of life, make Canon Medical Systems your next move.

Apply now

To apply, submit your application with a cover letter and resume by clicking the 'Quick Apply' button now.

You must have the right to live and work in this location to apply for this job. By applying for this role you consent for Canon Medical to take all reasonably practicable steps to verify your right to live and work in Australia.

No agencies please.

Canon Medical Systems ANZ Pty Limited is an Equal Opportunities Employer. Personal data provided by the job applicants will be used strictly in accordance with our privacy policy and the intention of the use of personal data will be used strictly for recruitment and selection purposes only.

Candidates that do not receive notification within 8 weeks, may consider their application as unsuccessful.