Senior Portfolio Solution Engineer

2 weeks ago

Sydney, New South Wales, Australia NICE Systems Full time $120,000 - $180,000 per year
Responsibilities
  • Deliver demonstrations that align the NICE portfolio with the customer's business challenges
  • Identify all functional and technical challenges of assigned accounts
  • Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs.
  • Influence and educate clients that NICE's solution will best satisfy their needs in terms of ease of use, quality, benefit, and value.
  • Lead in all technical aspects of the sales process.
  • Assist with the definition and execution of successful proof of concepts (POC), where appropriate.
  • Actively contribute to a team approach with account executives and overlay teams.
  • Provide product feedback and suggestions to Product house.
  • Able to promptly respond to functional and technical elements of RFIs/RFPs
  • Professionally and independently conduct discovery conversations and needs analysis for both business and technical topics
Requirements:
  • Exceptional presentation and demo capabilities
  • Experience customizing and building the storyboard for demos and POC
  • Demonstrated success in achieving strategic deal wins
  • Ability to manage multiple, complex sales opportunities simultaneously
  • Ability to communicate from C-level executives down to Agent/Front Line level employees
  • Self-motivated, highly organized and team-oriented
  • Strategic thinker with a strong technical aptitude
  • Additional Valuable Skills:
  • Contact centre technologies, WorkForce Manager/Management, Talent/HR Management, CRM or Business Intelligence experience
  • Certifications and knowledge of cloud technologies (AWS, Azure, Google)
  • Hardware platforms & Virtualization
  • Vertical market selling experience including Banking, Insurance, Telcos, Healthcare, Travel, and others

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