Delivery and Client Success Manager

2 weeks ago

Brisbane, Queensland, Australia BLACKROC Full time $90,000 - $120,000 per year

Title: Delivery & Client Success Manager

Location: Brisbane, QLD|Hybrid

Salary: Competitive based on experience

About:

Our client is the internal marketing powerhouse for a diverse conglomerate, driving digital innovation across multiple purpose-driven brands. They operate with the agility of a standalone entity while leveraging the resources of a major enterprise. This is where strategy meets execution, and chaos meets opportunity.

Position Summary:

This role supports the Technical Lead in three key areas: Client Engagement, Project Delivery, and Internal Operations. It acts as a liaison between the business and its clients, ensures project delivery remains on track, and assists with the day-to-day tools and systems the company relies on to operate effectively.

Key Responsibilities:

Client Engagement and Liaison

  • Represent in meetings with clients and stakeholders, including board members
  • Provide clear and concise project updates and business insights
  • Foster strong relationships with key clients, with a focus on transparency, responsiveness, and trust
  • Ensure client expectations are understood and met across the business

Project Delivery Oversight

  • Monitor the status of all active projects to ensure they are progressing as scheduled
  • Coordinate with developers and team leads to confirm priorities are clear and aligned with business goals
  • Flag potential blockers early and support timely resolution
  • Ensure project documentation, timelines, and internal updates are consistently maintained

Internal Operations and Software Oversight

  • Manage and support the internal business tools (e.g. Harvest, Slack, Google Workspace, Xero)
  • Assist with the preparation and review of invoices and time reports
  • Help refine operational workflows and ensure they are followed across the team
  • Contribute to internal documentation, SOPs, and process improvement initiatives

Key Requirements:

  • Strong written and verbal communication skills, with the ability to communicate effectively across technical and non-technical stakeholders
  • Proven organisational skills with an ability to manage multiple priorities
  • Experience working with delivery or project management tools such as Jira, Trello, or Asana
  • Comfortable using cloud-based business tools, including Harvest, Google Workspace, Slack, and Xero
  • Professional and reliable, with high attention to detail and follow-through

Desirable Experience:

  • Prior experience in a similar role within a digital agency, SaaS business, or software development environment
  • Familiarity with agile methodologies, sprint planning, and delivery tracking
  • A general understanding of the software development lifecycle (particularly Laravel-based projects)

Why Join our client

  • Be the first BA hire - shape the role and build something from the ground up
  • Work across a diverse portfolio of meaningful brands making real impact
  • Supportive leadership that backs you while giving you autonomy to succeed
  • Opportunity to establish processes and standards that will scale across multiple businesses
  • Competitive salary and the chance to grow with a dynamic conglomerate

At BLACKROC Recruitment, we are committed to fostering diversity, equity, and inclusion.We welcome applications from individuals of diverse backgrounds, including those with lived experiences.If you require any adjustments during the recruitment process, please don't hesitate to reach out to the above-mentioned BLACKROC Consultant

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