Administration Support Officer

Job description

Agency Department of Corrections Work unit Offender Rehabilitation and Engagement

Job title Administration Support Officer Designation Administrative Officer 3

Job type Full time Duration Ongoing

Salary $66,773 - $71,746 Location Palmerston

Position number 34679 RTF Closing 21/10/2025

Contact Officer Amanda Lucas on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or

job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go

to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go

to the OCPE website..

Primary objective

The Administration Support Officer is responsible for providing professional, efficient, consistent and reliable level of administrative

support and assistance to the Rehabilitation and Reintegration team at the Darwin and Alice Springs Correctional Centre either by

face to face or written correspondence whilst ensuring all prisoner information is managed and maintained in accordance with the

departments policies and legislative requirements.

Key duties and responsibilities

1. Provide high quality administrative support this will include booking travel, scheduling of meetings and coordinating of special

events, preparation of program resources, reference materials and general correspondence as required to the Offender

Services and Programs unit.

1. Maintain the Offender Services and Programs resources and psychometric testing library, while retaining accurate and detailed

record keeping.

1. Provide assistance in the management of assessment and program waitlists within the Integrated Offender Management

System (IOMS).

1. Liaise with the relevant staff for required Program bookings and make necessary arrangements.
2. Request and collate prisoner information as required to prepare and maintain confidential clinical files as requested by

Offender Services and Program staff and collect and collate statistics on a monthly basis, or as required.

6. Any other duties as directed by the senior management team.

Selection criteria

Essential

1. Experience in customer service with a high level of effective communication skills, both verbal and written, within a

multicultural environment, including Aboriginal Australians.

2. Relevant administrative experience including knowledge and understanding of administrative practices and procedures and a

working knowledge of computer software packages including word processing, spreadsheets, databases, records management

and electronic media applications.

1. Demonstrated experience in an administrative support role or similar with the ability to follow instructions, work

independently, problem solve, and use initiative.

1. Well-developed time management skills and the ability to prioritise tasks to ensure they are completed within non-negotiable

deadlines and maintain a high level of attention to detail.

1. Ability to interact with internal and external stakeholders, while maintaining confidentiality and using diplomacy, discretion

and empathy

Desirable

1. Knowledge and understanding of the requirements and limitations associated with working within a complex secure

environment or similar.

Further information

The Department of Corrections has a Smoke Free Policy. Staff are not permitted to smoke anywhere on Departmental premises,

facilities or in vehicles, nor whilst working off-site. The preferred applicant/s will be required to complete a pre-employment

questionnaire, and the successful applicant/s will be required to undergo a criminal history check (confirmed by fingerprints and

name check) prior to commencement of employment. An adverse criminal history will not necessarily exclude an applicant from

this position. All Department employees are subject to random drug and alcohol testing.