Guest Relationship Executive

1 day ago

Spring Hill, Queensland, Australia Punthill Apartment Hotels Full time $60,000 - $120,000 per year

We are Veriu Group (pronounced 'Very You')

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can't be found in a guidebook, and to help people discover the true experience of a place.

Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country, and this means we're well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.

Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.

Now is the perfect time for like-minded people to join our expansion journey. If you're looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you've found us and we can't wait to hear from you

To learn more about us, visit our website or 

Responsibilities

At Punthill Spring Hill, our Guest Relationship Executive (GRE) is a big player on our team because they're the heart of our hotel's growth. This dynamic role mixes reservations, business development and account management with a bit of operational magic to ensure that every guest's booking flows seamlessly into their stay. Particularly, our core guest, the corporate traveller.

Our GRE is proactive, harnessing a systematic approach to securing accommodation and conferencing bookings through diligent lead generation and CRM tracking. Reporting directly to the General or Hotel Manager, they are constantly nurturing relationships that boost loyalty and increase room nights, while also identifying new opportunities that our national sales team can explore. They're not just part of the team; they lead the charge in achieving our sales targets and maintaining occupancy stability, and embody our commitment to creating unforgettable guest experiences.

With a strong emphasis on community engagement and personalised interactions, our GRE enhances our market presence and deepens guest loyalty. At Veriu, we believe in building genuine, lasting relationships. Our GRE is pivotal in this, turning every interaction into a partnership that benefits all.

This role is responsible for:

  • Timely and proactive implementation of the hotel's rooms and conferencing (if applicable) sales strategy
  • Proactive client relationship management and optimisation to meet budgets and metrics
  • Proactive lead qualification, prospecting and generation through inhouse, DRA, lapsed and exiting accounts
  • Successful quoting, negotiation, and contracting of new and existing accounts
  • Accurate and timely end-to-end reservations management
  • Accurate completion of sales reporting & analysis and maintenance of data integrity
  • Front Office support, training, sales cycle promotion and VIP/Groups management
  • Completion of active and regular local community engagement and brand awareness activities and networking

Benefits

You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:

  • National career growth opportunities
  • Accelerated development in a variety of hotel management or corporate areas
  • Comprehensive onboarding & ongoing support
  • The chance to join our Fast-Track Hotel Management Development program
  • Genuine flexibility and long-term career security
  • High performing culture that values relationships & individuality, where our leadership know you by name
  • Generous referral bonuses when you refer your friends to work with us (up to $1000)
  • Discounts on accommodation across our network
  • Discounts on private health insurance
  • Access to our Employee Assistance Program

About You

We work in a fast-paced environment where no day is the same, so we're looking for people who are adaptable, enjoy variety and operate with an ownership mindset.

The successful person must have:

  • Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
  • Demonstrated experience building strong relationships in a customer service environment
  • Demonstrated ability to resolve problems or complaints
  • High standards of attention to detail and communication skills (written & verbal)
  • Confidence to train others on building strong relationships with corporate guests
  • Hunger to achieve targets and build long-term relationships
  • Passion for personal growth

  • Marketing & Events Manager

    3 days ago

    Spring Hill, Queensland, Australia JLL Full time $80,000 - $120,000 per year

    JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • General Manager

    24 hours ago

    Spring Hill, Queensland, Australia United Service Club Queensland Full time $90,000 - $120,000 per year

    Founded in 1892, The United Service Club Qld is one of Australia's oldest and most prestigious private members clubs.Located in the historic Spring Hill precinct, the Club was originally founded as an oasis within the hustle and bustle of Brisbane for Officers of the Queensland Defence Force. Since then, the Club has widened its membership, including to be...

  • Accommodation Manager

    1 week ago

    Spring Hill, Queensland, Australia Eternal Harvest Asset Management Pty Ltd Full time $70,000 - $80,000 per year

    Qualifications & experienceunderstand that hospitality can be 24/7 and be willing to occasionally assist late check ins or emergencies. Flexibility to work weekends, evenings, and public holidays as required.Strong leadership and organizational skills with the ability to multitask and prioritize effectively.Proven experience in similar positionsPolice...

  • Events Coordinator

    20 hours ago

    Spring Hill, Queensland, Australia Brisbane Grammar School Full time $60,000 - $90,000 per year

    The SchoolBrisbane Grammar School is a non-denominational boys' school of about 2000 students (Years 5 to12) overlooking the Brisbane CBD. The School maintains a 150-year strong tradition of academic excellence, extensive cocurricular activities and student wellbeing programs. We are fortunate to have a team of dedicated and professional staff who provide an...

  • People and Culture/WHS Advisor

    19 hours ago

    Spring Hill, Queensland, Australia DCC Industry Group Full time $90,000 - $110,000 per year

    About Us:DCC Industry Group is dedicated to enriching lives through our key divisions: Youth & Communities, Disability, Allied Health and Workforce Services. Our goal is to provide services that empower individuals across all stages of life, supporting their well-being and personal growth in every aspect of their journey.About The Role:The People and...

  • Communications Executive

    1 day ago

    Red Hill, Queensland, Australia Brisbane Broncos Full time $60,000 - $100,000 per year

    Working at the Brisbane BroncosWhether it's giving your all at Suncorp Stadium, or going above and beyond in schools, we don't just play for a club, we play for a community, and a proud one at that. One that every single one of us wears on our sleeves, every single day. We're much more than a world-class sporting organisation and the biggest sports brand in...

  • Relationship Marketing Officer

    1 day ago

    Spring Hill, Australia All Aged Care Full time

    **Join Our Team as a Relationship Marketing Officer!** Are you passionate about making a difference in the lives of older people and their families? Driven for crafting compelling marketing strategies and promotions as well as building relationships? If so, we have an exciting opportunity for you! **Who We are**: All Aged Care is a dedicated, non-profit...

  • Guest Service Agent

    1 day ago

    Spring Hill, Australia QLD Full time

    Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to...

  • Guest Service Agent/front Office Reception

    3 days ago

    Spring Hill, Australia QLD Full time

    **So what's in it for you?** - To work under the award-winning Global Brand with inspiring and creative team - Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia -bring your personality and sense of fun to work and the most amazing team to work with. - Whether it's career...

  • Venue Manager

    3 days ago

    Spring Hill, Australia Ovolo Group Full time

    Founded in 2010, we’re an independently owned and operated lifestyle brand with hotels & restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be...

  • Hotel Duty Manager

    2 weeks ago

    Spring Hill, Australia HOTEL GRAND CHANCELLOR Full time

    Hotel Grand Chancellor Brisbane is situated on the highest point in Brisbane’s Central Business District. Currently an full time opportunity exists for a **Duty Manager** to join our team. Reporting to the Hotel Manager, you will be responsible for the **hands on day to day management** of our Front desk team, not only meeting our guests' arrival and...

  • Hotel Duty Manager

    2 weeks ago

    Spring Hill, Australia HOTEL GRAND CHANCELLOR Full time

    Hotel Grand Chancellor Brisbane is situated on the highest point in Brisbane’s Central Business District. Currently an full time opportunity exists for a **Duty Manager** to join our team. Reporting to the Hotel Manager, you will be responsible for the **hands on day to day management** of our Front desk team, not only meeting our guests' arrival and...

  • Assistant (Duty) Manager (Front Office)

    2 weeks ago

    Spring Hill, Australia QLD Full time

    **What you'll get...** - Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia -bring your personality and sense of fun to work and the most amazing team to work with. - Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for...

  • Events & All Day Dining Manager

    1 day ago

    Spring Hill, Australia Ovolo Group Full time

    Want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart....

  • Food and Beverage Attendant

    1 week ago

    Spring Hill, Australia Ovolo Group Full time

    Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to...

  • Reservations Agent

    1 week ago

    Spring Hill, Australia QLD Full time

    Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to...