Guest Relationship Executive

24 hours ago

Spring Hill, Queensland, Australia Punthill Apartment Hotels Full time $60,000 - $120,000 per year

We are Veriu Group (pronounced 'Very You')

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can't be found in a guidebook, and to help people discover the true experience of a place.

Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country, and this means we're well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.

Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.

Now is the perfect time for like-minded people to join our expansion journey. If you're looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you've found us and we can't wait to hear from you

To learn more about us, visit our website or 

Responsibilities

At Punthill Spring Hill, our Guest Relationship Executive (GRE) is a big player on our team because they're the heart of our hotel's growth. This dynamic role mixes reservations, business development and account management with a bit of operational magic to ensure that every guest's booking flows seamlessly into their stay. Particularly, our core guest, the corporate traveller.

Our GRE is proactive, harnessing a systematic approach to securing accommodation and conferencing bookings through diligent lead generation and CRM tracking. Reporting directly to the General or Hotel Manager, they are constantly nurturing relationships that boost loyalty and increase room nights, while also identifying new opportunities that our national sales team can explore. They're not just part of the team; they lead the charge in achieving our sales targets and maintaining occupancy stability, and embody our commitment to creating unforgettable guest experiences.

With a strong emphasis on community engagement and personalised interactions, our GRE enhances our market presence and deepens guest loyalty. At Veriu, we believe in building genuine, lasting relationships. Our GRE is pivotal in this, turning every interaction into a partnership that benefits all.

This role is responsible for:

  • Timely and proactive implementation of the hotel's rooms and conferencing (if applicable) sales strategy
  • Proactive client relationship management and optimisation to meet budgets and metrics
  • Proactive lead qualification, prospecting and generation through inhouse, DRA, lapsed and exiting accounts
  • Successful quoting, negotiation, and contracting of new and existing accounts
  • Accurate and timely end-to-end reservations management
  • Accurate completion of sales reporting & analysis and maintenance of data integrity
  • Front Office support, training, sales cycle promotion and VIP/Groups management
  • Completion of active and regular local community engagement and brand awareness activities and networking

Benefits

You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:

  • National career growth opportunities
  • Accelerated development in a variety of hotel management or corporate areas
  • Comprehensive onboarding & ongoing support
  • The chance to join our Fast-Track Hotel Management Development program
  • Genuine flexibility and long-term career security
  • High performing culture that values relationships & individuality, where our leadership know you by name
  • Generous referral bonuses when you refer your friends to work with us (up to $1000)
  • Discounts on accommodation across our network
  • Discounts on private health insurance
  • Access to our Employee Assistance Program

About You

We work in a fast-paced environment where no day is the same, so we're looking for people who are adaptable, enjoy variety and operate with an ownership mindset.

The successful person must have:

  • Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
  • Demonstrated experience building strong relationships in a customer service environment
  • Demonstrated ability to resolve problems or complaints
  • High standards of attention to detail and communication skills (written & verbal)
  • Confidence to train others on building strong relationships with corporate guests
  • Hunger to achieve targets and build long-term relationships
  • Passion for personal growth

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