Workforce Planner
3 hours ago
We're an approved aged care and NDIS service provider helping our Members (others call them clients) live vibrantly in their own homes. We wrap a care team around them and their families, supported by innovative software that coordinates in the background—so our teams can focus on what matters most: delivering exceptional care.
We're proud to be a place where purpose meets impact. Every day, our work contributes to helping people live their best lives, and that starts with our people.
As demand grows, we're expanding our Welcome Team to ensure every new Member has the right support from day one. That's where you come in.
About the Role
We're looking for a Workforce Planner to join our Welcome Team. You'll play a key role in matching Helpers (our carers) with new Members during onboarding—creating the perfect fit so Members receive consistent, high-quality care and support.
This role is all about coordination, communication, and problem-solving. You'll manage requests, plan rosters, and collaborate across teams to make sure everything runs smoothly.
What You'll Be Doing
- Managing and responding to Helper Request Tickets, ensuring timely updates and action tracking.
- Matching Helpers to Members based on preferences, verification requirements, and compatibility using our internal systems and FGF App.
- Communicating with Helpers and Members throughout the matching process, providing regular updates and encouraging engagement.
- Planning and maintaining effective rosters, coordinating multiple Helpers where needed to ensure continuity of service.
- Collaborating with internal teams—including Care Planners, Onboarding, Rostering, and Recruitment—for seamless service delivery.
- Monitoring and maintaining accurate Helper and Member data to support reporting and informed care planning.
- Providing back-up rostering support and assisting with emergency or temporary visit needs when required.
About You
- Undergraduate degree or relevant qualification in HR, Community Services, or Health Sciences (highly regarded but not essential).
- Customer service experience.
- Experience in care coordination within home care or NDIS services is a plus.
- Strong communication skills with a professional and friendly approach.
- Highly organised with the ability to manage multiple priorities and deadlines.
- Collaborative team player who also works well independently.
- Problem-solver who enjoys finding innovative solutions.
- Values that align naturally with Five Good Friends' mission and culture.
What's in It for You
- Competitive salary package that recognises your skills and experience.
- Flexible work options—based in South Brisbane with the ability to work from home a few days per week.
- Annual $500 health and wellbeing allowance.
- Additional annual leave accrual after your second year.
- Access to our Pandemic Leave policy and the option to purchase extra leave.
- Free confidential counselling through our Employee Assistance Program.
- Parental leave top-ups for eligible caregivers, including superannuation support.
- One discounted Five Good Friends membership plan for a loved one—valued at over $7,000/year.
- A workplace with an employee engagement score 17% above industry average.
- And after 5 years of continuous service—a trip to Okinawa, Japan, the community that inspired Five Good Friends.
How to Apply
If this role sounds like you, click the apply button and follow the prompts. Please include your CV and a cover letter telling us a bit about yourself and why this role is a great fit.
Please note: We are not accepting applications from external agencies or recruiters.
-
Workforce Planner
5 days ago
Brisbane, Queensland, Australia HelloFresh Full timeJob DescriptionAs the Workforce Planner, you will be the backbone of our operational scheduling. You'll be responsible for creating and managing fair, effective rosters that keep us aligned with production needs and, most importantly, all regulatory and award compliance. This role is crucial in ensuring we have the right people with the right skills in the...
-
Workforce Planner
3 hours ago
Brisbane, Queensland, Australia Youfoodz Full timeJob DescriptionAs the Workforce Planner, you will be the backbone of our operational scheduling. You'll be responsible for creating and managing fair, effective rosters that keep us aligned with production needs and, most importantly, all regulatory and award compliance. This role is crucial in ensuring we have the right people with the right skills in the...
-
Major Maintenance Planner
3 hours ago
Brisbane, Queensland, Australia Energy Job Search Full timeJob DescriptionWood is recruiting for highly skilled Major Maintenance Planner with oil and gas or similar industry experience to join our planning team at the Ampol Refinery in Brisbane.This role offers you an opportunity to progress and thrive by working collectively and making an active contribution to the team.Applicantsmust have full work rightsin...
-
Workforce Planner and Analysis Manager
3 hours ago
Brisbane, Queensland, Australia Queensland Government Full time*What you'll do Analyse and interpret a range of historical customer demand metrics to create forecasting and resourcing plans that inform resourcing strategies that maximise 1st level support response to ICT support demand.Develop and manage multiple team shift rosters and shift types to ensure timely and effective service support for the delivery of...
-
Transport Planner Engineer
3 hours ago
Brisbane, Queensland, Australia Hatch Pty Ltd Full time**Job Category:InfrastructureLocation:Brisbane, Queensland, Australia Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the...
-
Lead Planner
3 hours ago
Brisbane, Queensland, Australia Bechtel Corporation Full timeRequisition ID: 288166Relocation Authorized: NoneTelework Type: Part-Time TeleworkWork Location: Brisbane, QLDExtraordinary Teams Building Inspiring ProjectsSince 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's...
-
Senior Planner
3 hours ago
Brisbane, Queensland, Australia Hatch Full timeRequisition ID:95820Job Category:Project ControlsLocation:Brisbane, Queensland, AustraliaJoin a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining , energy , and infrastructure , our 10,000 colleagues in 150 countries tirelessly work toward...
-
Executive Director
3 hours ago
Brisbane, Queensland, Australia Queensland Government Full timeLead Queensland development assessment, appeals,compliance. Be pragmatic & responsive to facilitate State priorities for housing supply & economic development.We need an Executive Director to direct principles-based development assessments to give residents, industry & local government unequivocal & timely certainty on decisions, regardless of the planning...
-
Water Officer
3 hours ago
Brisbane, Queensland, Australia Queensland Government Full timeOperating from within North Region, you will be part of the departments water monitoring team who operate and maintain the departments surface water and ground water monitoring network to specific standards. The team also collects and analyses data and provides this information to internal and external natural resource managers and planners.The Department of...
-
HR Coordinator
5 days ago
Brisbane, Queensland, Australia Australian Energy Market Operator Full timeHR Coordinator Department: People & Culture Division: HR Services Reference number: 12813 Engagement type: Fixed Term ContractAEMO at the Heart of EnergyAEMO is Australia's independent energy system and market operator and system planner. AEMO's purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the...
