Senior Team Leader

1 week ago

Parramatta, New South Wales, Australia NSW Department of Customer Service Full time
  • Clerk Grade 9/10 with a salary range of $129,464 - $142,665
  • Ongoing role based in Parramatta or Gosford

Due to the Christmas shutdown period, the Talent Team will be unavailable to respond to queries from 25 December 2025 to 9 January 2026. Additionally, system upgrades will occur during this time, and applications cannot be submitted for this role and will be unavailable between 24 and 25 December 2025.

If you experience technical difficulties during this period, please email and we will endeavour to respond upon return.

About us

SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and regulatory priorities.

SafeWork NSW has just transformed to become a modern, strong, and independent Work Health and Safety Regulator. As part of this change, we have opportunities within our Psychosocial Return to Work and Regulatory Engagement Directorate.

About the role:

Are you passionate about improving workplace safety and ensuring timely, fair regulatory responses? We are seeking a Senior Team Leader - Triage and Advisory Services to lead the triage and assessment of work health and safety (WHS) matters, including psychosocial risk and harm, providing expert advice and operational oversight.

In this role, you will:

  • Lead a specialist team delivering consistent, high quality triage, assessment, and verification activities aligned with SafeWork NSW's national triage framework and legislation.
  • Provide subject matter expertise and coaching to frontline staff to build capability and ensure consistent, fair decision-making.
  • Monitor triage volumes, trends, and emerging issues to support regulatory intelligence and resource prioritisation.
  • Ensure accurate data capture and compliance with privacy and governance obligations.
  • Oversee the delivery of high level administrative and governance support for key operational functions for SafeWork NSW ensuring alignment with strategic priorities and contributing to enhanced regulatory intelligence and operational effectiveness.
  • Enable effective resolution of outcomes and strengthen the organisation's regulatory response, including psychological risk and harm.
  • Drive continuous improvement initiatives to enhance service consistency and regulatory performance.

To learn more about the role, please click here to download the role description.

About You:

You're a detail oriented leader who thrives in a fast-paced environment and is committed to delivering high quality outcomes.

You bring:

  • Proven experience in regulatory or compliance environments, with strong knowledge of WHS frameworks.
  • Ability to influence and coach teams to build capability and ensure consistent application of policies.
  • Strong analytical skills to identify trends, manage priorities, and support operational planning.
  • Excellent leadership skills to manage and develop people, fostering collaboration and continuous improvement.
  • Resilience and adaptability to manage competing priorities in a sensitive, high profile environment.

How to apply:

Click 'Apply Online' to access our application portal and submit your application. Your application should include a cover letter and resume outlining your capabilities and experience relevant to the role.

Application closing date:
Monday, 5 January :59AM)

For enquiries relating to the recruitment process, please contact Natalie Caruana at

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Natalie Caruana at

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

A talent pool may be created to fill future ongoing and temporary opportunities for a period of up to 18 months
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