Customer Service and Administration Officer

The City of Subiaco is in a period of significant growth, with new residential developments, refreshed main streets and public spaces and an expanding mix of retail, dining, culture and recreation. We are working closely with the community, businesses and partners to guide this change while maintaining Subiaco's heritage, character and identity. This is an exciting opportunity to contribute to a city with a strong sense of place and vision for the future.

If you have a passion for parks, the environment and supporting our community we would love to hear from you.

This role sits in the Parks and Environment team within the Technical Services directorate and will provide a high standard of customer service and administrative support in a professional, efficient and courteous manner.

The key responsibilities of this role are to:

• Answer all incoming phone calls, TechOne and email inquiries, politely and efficiently to both internal and external stakeholders.
• Provide administrative support to the Manager, Coordinators and Officers within the Parks and Environment Services branch.
• Complete formatting of letters, memos, tenders and other documents as required.
• Maintain Parks and Environment services digital filing system.
• Ensure all corporate documents are saved into the City's record keeping system.
• Maintain and update the Branches web pages.
• Responsible for the processing of utility bills.
• Responsible for raising purchase orders and authorising payments as per delegations.
• Manage the park booking process for events and functions in the City's parks.
• Deliver process improvements in the administration of departments functions.

Further information on the responsibilities of the role can be found in the position description, which can be requested by emailing , referencing this position title.

Essential criteria

• Highly developed and proven interpersonal and communication skills.
• Demonstrated ability to establish, develop and maintain new systems, strategies and procedures.
• Excellent written and oral communication skills.
• Adaptable and willing to accept and engage in Change Management/Processes
• Well-developed ability to use corporate computer systems such as TechnologyOne, Content Manager and Microsoft Office suite (Word, Excel, Outlook, Power Point)
• Certificate or Diploma in Business Administration, Customer Service and/or other relevant experience.
• Demonstrated understanding in the role and function of a Parks and Environment team within a Local Government context.

Salary Package

In line with the City of Subiaco Inside Staff Industrial Agreement 2025, this position is classified as a Level 4, with a salary range of $74,220.64 to $84,667.44 per annum, exclusive of superannuation.

Working for the City of Subiaco

We are committed to equal opportunity employment and offer great benefits to help you achieve a positive work-life balance, including (but not limited to):

• Up to 5 weeks' annual leave plus rostered days off.
• Sustainable travel allowance or parking permit.
• Free memberships to Lords Recreation Centre.
• Superannuation co-contributions.
• 24/7 employee assistance programme.
• Learning and development opportunities.
• Novated lease and salary packaging options.

See what other benefits the City can offer you here:

Application Process

To apply for this position, please click Apply or Apply with Seek to submit your application. You will be asked to upload a CV and a cover letter to support your application.

To be considered for the role, it is essential that you demonstrate in your application how you meet the essential criteria. You should ensure that the information you provide in your application is relevant to the role and is a true and accurate reflection of your experience and skillset.

As an equal opportunity employer, we encourage applications from candidates of all backgrounds. We recognise that we are strengthened by diversity and are committed to providing a diverse and inclusive work environment in which everyone is included and treated fairly with respect. Applicants must have the right to work in Australia.

The closing date for applications is 10 December 2025. Applications may be considered, and interviews conducted, prior to the closing date. If you are interested in this position, we highly recommend you submit an applicable as soon as you are able to.