Strategic Account Manager

19 hours ago

Melbourne, Victoria, Australia InTravel Group Full time $90,000 - $120,000 per year

Company Description

InTravel Group is a corporate travel management company specialising in mid-market travel programs across Australia. Combining the scale of a national TMC with the personalised service of a boutique agency, we excel in building trust-based partnerships through innovative and insightful solutions. Our ITG Cares philosophy reflects our dedication to clients, employees, and communities, with a focus on diversity, inclusion, and sustainability.

Role Description

This is a full-time hybrid role based in Melbourne, VIC, with flexibility for remote work. As a Strategic Account Manager, you will oversee key client accounts, ensuring their travel programs are optimised for efficiency, value, and satisfaction. Daily responsibilities include nurturing client relationships, negotiating with suppliers, analysing program performance metrics, and providing strategic advice to meet client objectives. You'll collaborate with internal teams to design tailored solutions, manage client expectations, and deliver exceptional service experiences.

Qualifications

  • Proven Account Management, Client Relationship Management, and Stakeholder Engagement experience. No less than 2 years experience
  • Strategic Planning, Negotiation, and Program Optimisation expertise
  • Proficiency in Reporting, Data Analysis, and Performance Insight tools
  • Knowledge of Corporate Travel Management, Supplier Relationships, and Travel Policy Advisory
  • Strong communication, problem-solving, and teamwork capabilities
  • Familiarity with travel technology tools and sustainability practices is an advantage

What's in it for you?

  • Make an impact:
    Build trusted relationships with clients where your insights and service truly make a difference.
  • Be part of purpose-driven growth:
    Join a company evolving from boutique to mid-market, where your voice and ideas help shape the journey.
  • Work with supportive leadership:
    Collaborate closely with experienced industry professionals who value empowerment and initiative.
  • Enjoy flexibility and trust:
    Hybrid work options and a culture built on autonomy, accountability, and wellbeing.
  • Grow your career:
    Access ongoing learning, leadership opportunities, and exposure to larger, more complex travel programs.
  • Feel connected:
    Be part of a values-based culture where care, collaboration, and community come first.

The renumeration package will take into consideration the level of experience and proven skills.

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