Cashier

Applications are invited for the position of
Cashier
in the Accounts Department at
Sagicor General Insurance Inc
in St. Lucia
.
Job Summary
The Cashier will receive and record all payments made to Sagicor General's Office in accordance with SGI's procedures.

Key Duties And Responsibilities
Cashier Execution:

• Process and properly record receipts for money received.
• Prepare daily deposits including reconciliation and validation of cheques.
• Maintain and monitor the cash float.
• Participate in the year end clean up and completion of the audit.
• Assist the Credit Officer with managing the receivables by following up with clients to facilitate timely collection of premiums.
• File all cashier related documentation such as SGI receipt copies, bank slips, credit/debit card slips, end-of-day reports.
• Update and/or provide payment plans for clients not paying full (signed copy scanned to attach/upload in GIMS)
• Follow up on monthly instalments.
• Suppress cancellations according to accounting procedures.
• Provide assistance to the Credit Officer and substitute in the absence of the Credit Officer.

Customer Relations

• Resolve customer queries via phone, email, mail, or social media.
• Obtain current information from customers and pass on to the Underwriting Team to update the system.
• Build sustainable relationships and trust with customers and colleagues through open and interactive communication.
• Follow customer experience procedures, guidelines, and policies.
• Enhance the organization's reputation by accepting ownership for accomplishing all requests.
• Manage customer complaints by capturing the relevant information and seeking ways to resolve complaints.
• Update and enter customer information into the system to ensure compliance with KYC protocols.
• Answer queries on account balances and minimize the number of customer touch points, ensuring the customer receives all relevant information in a timely manner.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Ensure timely responses to customer queries both orally and written for both internal and external customers.
• Perform any other duties as assigned.

Knowledge/Skills Required
Education/Experience

• A minimum of 5 CXCs inclusive of English A and Mathematics
• 'A' Level Accounts
• Minimum of one (1) year experience
• Knowledge of GIMS not necessary but an asset
• Customer focused.
• Exceptional interpersonal skills with a friendly and professional demeanor.
• Highly organized with strong multi-tasking abilities.

Interested and qualified persons are invited to submit their applications via the online career portal on our website by Wednesday, October 8, 2025