Indigenous Customer Service Officer

Champion Centre Customer Service Officer

Full time - Permanent position

Salary Range is $61,000- $74,000 + super 

Based in Seville Grove | Flexible work arrangement available

New Industrial Agreement means a pay rise in July 2026 as well

This is a Section 50(d) position under the Equal Opportunity Act 1984, therefore only Aboriginal and/or Torres Strait Islander applicants will be considered.

You will have the opportunity to make a positive difference and be proud of the future we are creating for our community. Join us, and our mission of making the most of today, to create opportunities for tomorrow.

About Us

As the third fastest growing local government in WA, our community is changing.  Sure, there is an increase in number of people who are lucky enough to live, work or play here.  But beyond the numbers, we recognise that how we do things needs to keep pace with community expectations.

We have worked with our community to develop aspirational targets and need your help to make this come true.

What You Will Be Working On

The City of Armadale's Champion Centre is a buzz of exciting events, programs, activities and services for the local community. As the Community Centre Customer Service Officer, you will be the warm and welcoming face, that directs patrons around the facility from the reception area.

You will be responsible for:

• Welcoming and assisting community members and service providers who visit the Centre
• Supporting the Aboriginal Development team with events, programs, and administration
• Providing referrals and information to connect community members with support services
• Coordinating the front-of-house function including phone and face-to-face enquiries
• Contributing to culturally safe, inclusive, and responsive community engagement

About You

• Passionate about community connection and providing culturally respectful support
• Strong communication and relationship-building skills
• Experience in customer service or community-facing roles
• Confident using basic administration and record-keeping systems

What it is Like Working Here

 We are a values led organisation guided by our belief that we:

• Care
• Are Better, Together
• Learn & Grow
• Seize Today, Shape Tomorrow

Joining our team means embracing a culture where we look after ourselves, and each other. We actively listen and give and receive constructive feedback. We build and strengthen resilience, in ourselves, in our organisation, and in the community. We are mindful of our impacts and encouraged to make responsible and sustainable decisions.

Perks and Benefits

• We are set up to improve your Wellbeing - Free membership to Armadale Fitness and Aquatic Centre, offering access to gym, pool, sauna, group classes as well as a annual calendar of Wellbeing events.
• If you put in extra super, we will match it (up to a maximum of 15%) which will help secure your financial future
• Novated Lease opportunities
• Flexible leave policies and additional days off
• Employee Assistance Program for personal and professional support
• 17.5% Annual Leave Loading for when you take annual leave

How to Apply: 

Ready to make a meaningful impact? Apply now via our Careers page at Armadale Careers. Attach your CV and a cover letter explaining why you're the perfect fit. Need help with your application? Call us at or email

Apply soon We're reviewing applications as they come in, and the position may close earlier than expected.

Join Us in Making a Difference

The City of Armadale is committed to creating a diverse workforce. We encourage applicants from diverse backgrounds, including Aboriginal people, people with disabilities, and those from different cultural backgrounds, to apply.

We are also dedicated to upholding the highest standards of child safety. In alignment with the National Principles for Child Safe Organisations, we ensure our recruitment practices include thorough background checks, training, and ongoing education for all employees and volunteers who interact with children. Our goal is to foster a safe, inclusive, and supportive environment for all children and young people in our community.