In Work Mentor

The Personnel Group is a purpose-driven, not-for-profit organisation that has been supporting individuals and communities across Australia since 1986. Originally focused on helping people with disabilities transition into open employment, the organisation has expanded its services to include Employment, Health, Training, and Community support through a wraparound model. Operating under sub-brands like MP Recruitment and Aspire Support Services, it serves metro, regional, and rural areas. Despite its growth, The Personnel Group remains committed to its founding values of relationship-building, equity, and inclusion, aiming to create a fairer and more equal world through innovation and integrated services.

We are looking for a dedicated and empathetic In Work Mentor to support our customers in the post-placement phase of their employment journey through the Inclusive Employment Australia (IEA) program. This role is key to ensuring sustainable employment outcomes by providing tailored support, engaging with employers, and coordinating with internal and external stakeholders.

This is a full-time role based across our Liverpool and Miller sites, with travel throughout the region required to support customer and employer engagement. Standard working hours are Monday to Friday, 8:30am to 5:00pm (including a 1-hour lunch break). However, hours may be adjusted between 7:00am and 7:00pm to ensure we are available to support our customers while they are at work.

Key Responsibilities:

• Manage all customers in the In Work phase of IEA servicing
• Provide place-based and office-based support to ensure employment sustainability
• Develop and implement tailored Workplace Assessment Support Plans
• Engage with employers and service partners to support customer retention
• Collaborate with internal teams and external services to ensure holistic support
• Promote and apply inclusive workplace practices, including reasonable adjustments
• Monitor servicing requirements and manage claim submissions
• Maintain accurate records and ensure compliance with IEA standards
• Mentor customers to navigate workplace challenges and build confidence
• Represent Personnel Employment with professionalism and a customer-first approach

What You'll Bring:

• Experience in mentoring, employment services, or post-placement support
• Strong understanding of inclusive workplace practices and IEA servicing phases
• Excellent interpersonal and stakeholder engagement skills
• Ability to work independently across geographic locations
• Strong administrative and documentation capabilities
• Passion for supporting individuals in achieving sustainable employment outcomes
• Compliance-ready: NDIS Worker Clearance, Police Check, Working with Children Check
• Current Driver's Licence

Why work with us?

At Personnel Group, we prioritize your growth and well-being in a supportive atmosphere. Our diverse and inclusive environment values different perspectives and backgrounds, promoting a culture of equality and respect.

Working at the Personnel group you will enjoy the following benefits:

• Dedicated Induction and Onboarding time
• Flexible work options
• Major retailer discounts
• Health insurance and household expense benefits
• Health and Wellbeing app
• Not-for-profit salary packaging
• Birthday leave (Conditions apply)
• Smartphone and laptop provided
• Relocation opportunities: City, Sea, Mountains, Country
• Accredited training opportunities
• Employee Assistance Program: career, family, financial, and health counselling

Application Process: To apply, submit your resume, evidence of relevant qualifications and a cover letter detailing your interest and suitability. Applications close on Tuesday 18th November 2025. Shortlisted candidates will be contacted for pre-screening and possibly formal interviews before the closing date.

Additional Information: Preferred candidates must complete an online psychometric assessment and compliance checks, including NDIS workers clearance, National Police, and Working with Children checks. A driver's licence is essential. For a position description or more information about the role, please email our People and Culture team on

The Personnel Group is committed to diversity and welcomes applications from people who have a disability, are LGBTIQA+, and people of culturally diverse backgrounds, including Aboriginal and Torres Strait Island descent.