Restaurant Supervisor

MAMASAN RESTAURANT GROUP

Join Our Culinary Evolution – Brand New Restaurants Multiple Opportunities

ABOUT US

The Mamasan Restaurant Group stands as the Gold Coast's premier destination for contemporary East Asian dining, where culinary artistry meets genuine hospitality. For over a decade, we have redefined modern Asian cuisine through our commitment to authentic flavors, innovative presentation, and service that transforms dining into an experience worth remembering. Our philosophy centres on creating environments where every guest feels welcomed into "our house," where exceptional food is matched only by the warmth of our hospitality.

As we embark on our most ambitious chapter yet, we seek passionate individuals who understand that hospitality is both an art - and a calling.

THE OPPORTUNITY

This is more than employment; this is an invitation to be part of something extraordinary. We are building a team of 40+ exceptional individuals across multiple venues.

What Sets This Apart:

• Large Expanding Team
• Brand New Venues
• Working Under Globally Recognised Leadership

Restaurant Supervisor Positions:

The FOH Restaurant Supervisor at Mamasan is responsible for leading the front-of-house team to deliver exceptional guest experiences while supporting the daily operations of the restaurant. This role ensures service standards are upheld, team members are supported and trained, and operational procedures are followed to maintain a vibrant, professional and efficient environment.

Key Responsibilities:

• Lead the daily front-of-house operations, ensuring smooth and efficient service
• Uphold a high level of customer service in line with Mamasan's standards
• Support the Venue Manager and Assistant Restaurant Manager in managing service periods and floor flow
• Communicate guest feedback and service insights to the leadership team
• Ensure quality control across FOH service touchpoints, including presentation, cleanliness and guest interaction
• Support team training, onboarding and development in line with Mamasan's service expectations
• Effectively communicate operational updates and procedures to the FOH team
• Maintain FOH areas to a high standard of cleanliness, ambience and functionality
• Execute POS duties, including cash handling, opening and closing procedures
• Coordinate team breaks and daily task allocation
• Motivate and support the FOH team to meet performance expectations and create memorable guest moments

THE VENUE

MAMASAN BROADBEACH - Immediate Start

Our flagship venue is undergoing a transformative renaissance that will establish new benchmarks for sophisticated dining on the Gold Coast. This comprehensive renovation and expansion represents a complete reimagining of what modern Asian dining can be.

The Vision Realised:

• State-of-the-Art Design: Architecturally stunning spaces featuring bespoke finishes, cutting-edge kitchen technology, and atmospheric lighting designed to create an immersive dining journey
• Expanded Capacity: Thoughtfully designed dining areas including private dining rooms, an enhanced bar experience, and flexible spaces that adapt to every occasion
• Culinary Transparency: An open kitchen concept that showcases our culinary artistry while maintaining the intimate connection between chef and guest
• Technology Integration: Industry-leading point-of-sale systems, wine preservation technology, and operational tools that enhance both service delivery and team efficiency

THE RIGHT PERSON

We seek individuals who understand that hospitality is both a privilege and a responsibility. The right candidate doesn't just work in hospitality; they embody it.

Attributes:

• Embody and live by the Mamasan values—genuine care, meticulous consistency, and culinary authenticity reimagined;
• Energetic and approachable leadership style;
• Professional, polished and people-focused;
• Highly organised with strong communication skills;
• Commitment to upholding Mamasan's values and guest experience standards;
• Resilient and calm under pressure.

Qualifications and Contemporary Knowledge:

• At least 2 years experience in a comparable role in the hospitality industry.
• General wine knowledge with a willingness to learn
• Experience in high pace detailed oriented dining

READY TO JOIN OUR STORY?

If you're ready to be part of something exceptional where your passion for hospitality can flourish, your skills can grow, and your contributions can help shape the future of Gold Coast dining, we want to hear from you.

To Apply:

• Attach your resume and a cover letter