Application Support Analyst

2 weeks ago

Canberra n Capital Territory, Australia Robert Walters Full time $60,000 - $100,000 per year

My client is a market leader at the forefront of risk management and mitigation technology and they are looking for an Application Support Analyst. This role will be based in Canberra and offers a hybrid work arrangement. It is a customer-facing role and requires an existing NV1 Security Clearance (preferred) or the eligibility to obtain one. Previous experience working with the Department of Defence is highly regarded.

Key Responsibilities

  • Provide responsive IT support
  • Develop product expertise
  • Join team reviews and rosters
  • Manage and resolve tickets
  • Communicate with clients
  • Support software upgrades
  • Maintain documentation
  • Assist with projects and improvements

About You

  • 1+ year of professional experience in IT or application support
  • Strong team player with self-drive and ability to work autonomously
  • Skilled in using ticketing systems and change tools
  • High attention to detail and flexibility
  • Analytic and escalation-aware
  • Excellent time management
  • Strong software troubleshooting skills
  • Responsive and customer-focused
  • Builds and maintains client relationships
  • Clear and professional communicator
  • Strong experience in SQL server database reporting or scripting
  • Familiarity with Unix environments and scripting
  • Familiar with ChemAlert and/or FirstPriority (preference)

What Sets This Company Apart

  • A true innovator in health, safety, environment, risk and chemical management software.
  • Work with cutting-edge technology trusted by top-tier clients across Australia and beyond.
  • Join a business that's growing rapidly and creating real-world impact.
  • Be part of a culture built on integrity, innovation and client success.
  • Enjoy flexible working arrangements that support work-life balance.
  • Access ongoing training and continuous learning to grow your career.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply please click apply or call Sam Jamshed on for a confidential discussion.

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