Associate Solutions Engineer

Worker Type:

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

At Centrapay, we're revolutionising how you spend money both in-store and online. We allow businesses to create digital assets and loyalty programmes so that you can spend and be rewarded anywhere. Some of our partners include Coca-Cola, BNZ, and Farmlands, and we process payments in New Zealand and Australia.

Our payments platform is the heartbeat of what we do. On top of this, we're building our hero app, Payap ), that brings all of our best capabilities to life.

As Associate Solutions Engineer (Integrations) you'll support the Solutions Consultant by providing technical & pre-sales support to the Sales team. This involves hands of coding, the ability to make changes, provide tech support for integrators and improve the integrator experience via our APIs.

This role bridges the gap between technical aspects of products or services and the sales process, ensuring that sales representatives are equipped with the knowledge to effectively address customer needs and questions - supporting all of the technical needs of new integrating partners and merchants.

Please note that this is a hybrid role based in Auckland.

What You'll Do

• Offer technical solutions, product demonstrations, and presentations to potential and existing clients.
• Provide technical support to integrators - improve the experience of Developers who integrate with us, and how they onboard and self-serve with us.
• Answer technical questions from Sales teams, customers, and partners, ensuring accurate and clear communication.
• Stay updated on product features, benefits, and technical specifications, as well as industry trends and competitor products.
• Collect and relay customer feedback to Engineering and Product teams to improve products and solutions.
• Prepare and maintain technical documentation, reports, and presentations.
• Assist in troubleshooting technical issues and ensuring the smooth integration of products or services.
• Train Sales teams on new products, features, and technical concepts.
• Build and maintain strong relationships with customers and partners.

Requirements

Who we're looking for

• 1-2 years software engineering / integration experience in Vue and
• Excellent written and verbal communication skills to effectively convey technical information to both technical and non-technical audiences.
• Ability to identify and resolve technical issues and provide solutions to customer inquiries.
• Ability to build rapport with customers, understand their needs, and provide excellent service.

Why Join Us?

• Be part of a fast-growing fintech shaping the future of payments
• Work with a team that values innovation, collaboration and ambition
• Competitive compensation, growth opportunities, and a chance to make a real impact

This is an exciting opportunity to join us  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many."

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.