Implementation Consultant

Location: Hybrid Brisbane or Melbourne | Type: Permanent Full time

About us

Cgov is a clinical governance software company - we operate mainly within the healthcare sector utilising our no-code platform to respond quickly and efficiently to the changing demands in healthcare governance and patient safety. We are part of the Avant Group, Australia's leading doctors' mutual supporting over 90,000 healthcare professionals and students with a range of products and services.

We have a team of over 20 employees across our offices in Brisbane and Melbourne and by joining us, you will have the ability to make long lasting change to both our business and our client's success internationally.

We are seeking to expand our implementation team in the cutting edge and dynamic space of digital transformation. The Cgov No-Code Toolkit is revolutionising healthcare and helping hospitals to help all of us, this is your opportunity to be part of it

Who are we looking for?

We are seeking a Graduate with 1-2 years experience in a Business Analyst or client facing IT role looking for the next step in their career.

You will be a highly motivated individual who loves to learn, have fun, and can both work independently and thrive in a team. Join our team if you are passionate about helping others and working with customers to deliver simple and effective solutions. Further opportunities and specialisations may become available based upon your skills and strengths.

As our platform is no-code, we do not require specific programming knowledge, however knowledge in configuring and requirements elicitation for no-code platforms is highly regarded.

This role will provide you the ability to:

• Be engaged in all aspects of a client relationship – including eliciting user requirements, no-code platform configuration, training, and support management
• Build, implement, and support solutions for our clients
• Work in project teams to ensure the smooth execution of deliverables
• Perform Quality Assurance and create documentation
• Understand customer requirements and business objectives
• Provide training assistance with new and existing customers
• Manage requests for assistance through the help desk

As you progress you can:

• Assist national sales representatives in the Asia/Pacific region with product knowledge and planning support for new projects
• Provide product development advice to a global R&D team
• Develop leadership and mentoring skills

About you:

We are looking for team members who have started their career and looking for their next opportunity. There are a few things this role requires:

• Bachelor of IT and/or Bachelor of Business degree or any dual degree with IT
• 1-2 years of experience in a similar IT or Business role in a client facing role
• Australian or New Zealand citizen or an Australian permanent resident
• Have logical reasoning and problem-solving skills to find the most optimal solution for the client
• Self-starter willing to seek out answers and create solutions to problems
• Strong time management and prioritisation skills
• Available to travel throughout Australia and New Zealand
• Ability to work within a variety of teams while having autonomy
• Strong, engaging communication skills – written, verbal and listening
• Good presentation and communication skills

We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others. We offer a range of benefits and opportunities to enable you learn and grow in your career.

For further information, please contact Sue Allen, Talent Acquisition Business Partner on

Equal Opportunity Employer

Avant supports doctors so they can serve Australia's diverse communities. Having diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals.

We therefore welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities.

Our inclusive workplace is somewhere everyone can succeed.

Ready to join us? If you're passionate about supporting Australia's healthcare professionals, we'd love to hear from you. If you require any adjustments during the recruitment process, please don't hesitate to contact us