HR Partner, Builder Experience Team, AWS

Amazon Web Services (AWS) is a dynamic, growing business unit within Since early 2006, AWS has provided companies of all sizes with an infrastructure platform in the cloud. Using AWS, companies can requisition compute power, storage, and other services – gaining access to a global computing infrastructure that is the backbone of 's multi-billion-dollar retail business. Today, AWS provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers millions of active monthly customers from start-ups to multi-national corporations to governments.

At Amazon, we are committed to being Earth's Best Employer and the most customer-centric company. To get there, we need exceptionally talented and empathetic leaders passionate about making every day better for all employees (Builders) – and you would play a key role in that journey Our HR Partners care deeply about the employee experience and support builders and managers to focus on people through engagement, technology, and innovation.

The HR Partner role in our Builder Experience Team (BeXT) focuses on the Builder experience. You will be working with business teams and other cross-functional HR teams in driving and deploying strategies. Great opportunity for a highly motivated, self-directed individual to gain valuable HR experience in a fast-paced, dynamic, globally scaling organization - and have fun doing it as an Amazonian

Key job responsibilities

Consult, coach, develop, and support leadership through decision making with empathy and sound judgement; collaborating and actioning on talent management processes, people development and performance management, compensation, and Employee Relations issues.

Foster and role model an environment of inclusion for all Builders.

Advocate for Builders' needs through end-to-end experiences that help Builders feel fully engaged in the work they do and valued for who they are.

Equitably exercise high-judgement, manage through ambiguity and serve as first point of escalation for Builder concerns.

Support Builder queries and situations with discretion and expertise navigating Amazon Policies and applying high judgement as necessary.

Actively promote adoption of technology and self-service.

Collaborate and influence multiple levels of the organization ranging from Builders to senior leaders.

Conduct difficult workplace investigations in collaboration with Builder Relations.

Coach HR new hires, mentor HR professionals, engaged in global projects and contribute to regional programs.

A day in the life

Application of HR fundamentals.

Problem solving and influencing in diverse populations.

Working in a rapid and complex changing environment driven by continuous innovation.

Influence change and foster an environment of inclusion for our Builders.

Partnering with leaders at multiple levels of the organization to develop forward looking strategies and goals focused on the Builder experience.

About the team

BeXT delivers personalized people-support to AWS Builders to amplify the voice of the Builder. In this role, you will collaborate with AWS business leaders and line HR teams to innovate, implement, and deploy HR strategies from customer service, talent and performance management, compensation, employee relations and other HR functions. In addition, you will provide support to our Builders and their leaders aligned to AWS flywheel(s) or region(s) calling on HR expertise and empathy.

Bachelor's degree or higher, in Human Resources, Labor Relations, Business/Management, Psychology, or a related field

At least 3 years of relevant Human Resources experience

Experience working in a matrix organization

Coaching and consulting skills

Strong business and HR acumen, including strong problem-solving skills, critical thinking and analysis, experience consulting on complex performance management cases

Employee Relations/Investigations experience

Possess conviction and tenacity, and excellent written and verbal communication skills

Thrives in a fast-paced, ambiguous environment and able to manage multiple simultaneous priorities

Good understanding of labor laws applicable for Australia/ New Zealand.

Intellectual curiosity; brings insight to team and business

Ability to demonstrate high-judgement, empathy, autonomy, and flexibility

Ability to maintain strict confidentiality regarding employee issues in Human Resources

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.