Domestic Services Lead

Work Type : Permanent Full Time

There to care. Here for good.

Aged care is so important. Some people forget that. You don't and neither do we. Because helping people is what we were born to do. We've been a leading provider of aged care in communities across South Australia since 1953. That's a long journey, and we're proud of our stability and strength.

Now, we're on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team. Here, every moment matters and every client counts. And so do you.

Join us as Domestic Services Lead, and be there to care.

A brighter future with Helping Hand, for older people and for you.

The Domestic Services Lead plays a key role in coordinating and supporting frontline domestic service delivery for older people living at home. As a Domestic Services Lead, you will work closely with a team of Domestic Services Assistants to ensure clients receive safe, reliable, and high-quality home cleaning and domestic services. You will also be responsible for overseeing daily operations, ensuring service quality, and responding to client needs in a timely and professional manner.

You'll also make an impact by:

• Providing day-to-day supervision including buddy shifts, guidance, and coaching to Domestic Assistants.
• Promoting a positive team culture built on trust, communication, collaboration, and professional accountability.
• Promoting excellence in client service by supporting respectful, timely, and informed communication between team members, clients, and service staff.
• Encouraging and responding to feedback from clients, carers, and stakeholders to support service development and continuous improvement.
• Conducting regular check-ins and service audits to ensure quality standards, client satisfaction, and regulatory compliance.
• Driving and promoting a positive workplace culture that fosters employee engagement through clear communication, collaboration, and meaningful recognition.
• Supporting the use of client management systems, and promoting good data entry practices to maintain information accuracy.
• Coordinating the documentation and reporting of compliance activities, quality improvements, and audit requirements.

What you'll bring

To succeed in this role, you will have:

• Experience supervising or coordinating staff in aged care, community services, or cleaning/domestic roles.
• Proven ability to lead teams or initiatives, with a focus on achieving results, supporting team performance, and fostering a collaborative culture.
• Strong organizational skills, including the ability to manage competing priorities and respond quickly to operational needs.
• Excellent interpersonal and communication skills, with a client-centred and solutions-focused approach.
• Ability to work independently and demonstrate initiative in resolving routine service challenges.
• Competency in using scheduling tools, workforce systems, or client management software.
• Current driver's licence and reliable vehicle for travel across service areas.
• Valid NDIS Worker Screening clearance or willingness to obtain one.

You'll stand out from the crowd if you have some of the following:

• Certificate III in Individual Support, Aged Care, or equivalent qualification.
• Experience working in a home care, cleaning, or community support environment.
• Knowledge of the Aged Care Quality Standards and person-centred care principles.

Why Helping Hand?

Here at Helping Hand we truly care about how you are. Here are some of the things we hope you'll love about working with us:

• We are who you are
  
  At Helping Hand, you'll find real support from teammates and managers who share your values and strengths.
• We are where you are
  
  Helping Hand operates in over 20 communities across South Australia, where we were born and where our roots will always be.
• We care how you are
  
  Be part of a kind, friendly team that genuinely cares about you and your wellbeing.

You'll also enjoy a range of other benefits:

• Be part of a warm, friendly team that genuinely cares about you and your wellbeing
• Maximise your take-home pay by salary packaging up to $15,899 each year
• Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
• 17.5% leave loading
• Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program
• Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family
• Access to an Employee Assistance Program (EAP)

Are you ready to lend a helping hand?

Join us at Helping Hand and help shape your future and ours.

We will be reviewing applications as they are submitted, and conducting interviews accordingly.

Apply online today, or to find out more please contact Recruitment team.

Current Helping Hand employees must notify their manager of their intent to apply.

Please note, you are required to hold valid NDIS or willing to obtain one. Successful candidates will be required to attend induction sessions before commencing work.

Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.