Frontline Support Specialist

2 weeks ago

Ipswich, Australia Challenge Community Services Full time $60,000 - $80,000 per year

JOIN US - SHAPE LIVES - BUILD YOUR CAREER

Challenge Community Services has been a cornerstone of community support for over 65 years, providing a wide range of services including Disability Services, Foster Care, Allied Health, and supported employment. Our mission is to empower individuals and enhance the communities we engage with through compassionate, collaborative, and people-focused services.

About the Role:

Challenge Community Services is seeking a dedicated and experienced Frontline Support Specialist to join our Disability Services division. This pivotal role is perfect for a passionate individual who excels in providing high-quality, person-centred support, particularly to clients with complex and multiple support requirements.

  • Complex Care Management: Provide tailored support for clients with complex needs, working with teams to develop care plans and manage health, behavioural, and crisis scenarios.
  • Behavioural Support: Implement and manage behaviour strategies, de-escalate concerns, and ensure safety during emergencies.
  • Mentorship: Lead and mentor staff, offering guidance and fostering a high-performing team culture.
  • Client Engagement: Build strong relationships with clients and support networks, ensuring services align with individual goals and promote inclusion.
  • Advocacy & Documentation: Advocate for client rights, maintain accurate records, and ensure NDIS compliance.
  • Professional Development: Pursue ongoing learning, mentor future leaders, and demonstrate leadership aligned with organisational values.

About You:

Essential:

  • Proven experience in high-intensity, person-centred disability support.
  • Strong interpersonal and communication skills.
  • Ability to model best practices in active support and mentor others.
  • Commitment to continuous professional development.
  • Ability to work independently and collaboratively.
  • Certificate III or IV in Disability Support or equivalent.

Desirable:

  • Experience in leading complex care reviews and coordinating multidisciplinary teams.
  • Understanding of NDIS Practice Standards and relevant legislative requirements.

Requirements:

  • Understanding of National Disability Insurance Agency (NDIA) processes.
  • Current Australian Driver's Licence.
  • Current NSW Working with Children's Check
  • NDIS Worker Screening Check
  • Current Police Check
  • Current First Aid Certificate.

Why Join Us?

  • Schad's Award Level 3 pay rates ($ $ based on qualifications and/or experience.
  • Engage in continuous professional development and take part in our leadership succession planning
  • Career Growth: Engage in continuous professional development and take part in our leadership succession planning.
  • Meaningful Work: Make a significant impact in the lives of individuals with disabilities and their support networks.
  • Supportive Environment: Work in a collaborative team that values your expertise and contributions.
  • Fitness Passport: access for you and your family to multiple facilities through the Fitness Passport program
  • Salary Packaging Options and Entertainment/Meal Card (if eligible)
  • Celebrate You: Take a day off on your birthday

How to apply

When applying, please ensure you include a cover letter, resume and address the key selection criteria as part of your application.

To apply and view the Position Description please click on the 'apply now' button below or visit our website:

Confidential enquiries can be made by contacting Melissa Embrey via email

Closing Date - 7th September 2025

We acknowledge the traditional owners of the land on which we work and live, and pay my respects to their elders past and present.

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