IT Support

: Fleet Space Technologies is rapidly expanding across industry verticals including Critical Mineral Exploration, Defence/Communications, and Space missions to the Moon and beyond. As we grow, our IT systems and global workforce demand fast, reliable, and proactive technical support to keep our teams connected and productive—wherever they are in the world.

We are looking for a Level 1/Junior IT Support Technician to join our Adelaide-based ICT team. In this role, you'll be the first point of contact for day-to-day IT requests at our Global HQ while also supporting our global workforce remotely. You will help maintain our hardware, software, and network systems, troubleshoot issues, and assist in onboarding new staff with the tools they need to succeed.

The ideal candidate will have a natural problem-solving mindset, a willingness to learn, and a passion for helping people. You'll need to adapt quickly to changing priorities, provide clear communication to both technical and non-technical staff, and approach challenges with a "can-do" attitude.

This role is in 5 days a week in office at our HQ based right next to Adelaide airport.

Main Responsibilities

This role will be responsible for, but not limited to:

• Provide first-line IT support to staff in our Adelaide HQ and remote teams globally.
• Set up and configure laptops, mobile devices, and peripherals for new and existing staff.
• Assist with account creation, access management, and software installations.
• Troubleshoot hardware, software, and connectivity issues in person and remotely.
• Support video conferencing, meeting room technology, and collaboration tools.
• Log and track support requests through our IT ticketing system, escalating where needed.
• Maintain IT asset records and assist with lifecycle management of equipment.
• Follow and contribute to IT procedures, security practices, and documentation.

Key Skills and Required Experience

• Positive customer service attitude with strong communication skills across phone, email, or in-person interactions.
• Shows a willingness to learn and adapt, with the ability to follow instructions closely.
• Demonstrates a cooperative team attitude, assisting and supporting colleagues when needed.
• Ability to self-organize and manage time effectively with some guidance, ensuring that tasks are completed on time.
• Displays professional behavior, confidentiality, and respect in handling routine tasks.
• Able to identify problems and seek help when necessary, showing a proactive approach
• Bachelor's degree in Information Technology, relevant industry certifications, or equivalent practical experience in ICT support.
• Minimum of 1 year technical support experience, ideally in an ISP or MSP environment.
• Experience with Google Workspace administration and end-user support.
• Ability to configure and deploy standard operating environments for staff laptops.
• Working knowledge of the Windows operating system.
• Strong troubleshooting skills, with the ability to diagnose and resolve technical issues.
• Comfortable working independently in situations with incomplete information or changing requirements.

The Team

The Information & Communications Technology (ICT) team is the central nervous system of Fleet Space Technologies. We are the strategic enablers who build, secure, and scale the digital infrastructure that powers our mission to connect Earth, Moon, and Mars. Reporting to the ICT Manager, you will be a key integrator across the business, working directly with our Finance, Legal, and Quality teams, while collaborating closely with our technical experts in Manufacturing, Supply Chain, Engineering, and Software. Your work ensures the innovators building our pioneering technologies have the robust and efficient tools they need to succeed.

As a business, we are ambitious, innovative, and collaborative, putting our customers first in everything that we do. We value diversity of perspective, journey, and experience; the fact that our team comes from over 37 nationalities only reinforces our commitment to Inclusion & Diversity. We love celebrating our successes, and we have a lot to celebrate, including our recent Series C funding and the selection of our technology to be among the first Australian hardware deployed on the Moon. We are a diverse group of professionals who have come together for one purpose: to build spacecraft for explorers of new worlds. Come help us shape the future

About Fleet Space

Fleet Space Technologies vision from the beginning was to build technologies to help humanity explore and connect the Earth, Moon, and Mars.

This led us to develop and launch one of Australia's largest constellation of satellites, create our satellite-enabled mineral exploration technology (ExoSphere), and send Australia's first seismic technology (SPIDER) to the Moon in 2026. ExoSphere, our end-to-end mineral exploration solution powered by space and AI, aims to accelerate critical mineral discovery needed for the clean energy technologies foundational to humanity's clean energy future.

As part of Fleet's founding vision, we also apply our technology to innovative solutions for defense and space exploration, including an upcoming mission to the Moon. Headquartered in Adelaide, South Australia, Fleet has rapidly grown to over 130 employees including a growing team in the USA, Canada, and beyond.

We have raised over $200M AUD in venture funding, backed by premier investors including Blackbird, TVG, Grok, and In-Q-Tel including our most recent $150m Series D in December 2024, at a valuation of over $800m. In 2023 we were recognised by the Australian Financial Review (AFR) as the #1 fastest growing technology company in Australia.

Company Culture

As a company, we are revolutionising the exploration of new worlds with advanced space technology to build a more prosperous future for humanity. As a culture, we are ambitious, innovative, and collaborative and we put our customers first in everything that we do.

Our company values guide us to our North Star of ambitious, collaborative success - AD ASTRA ("To the Stars")

Add Value: Obsessively add value for our customers

Drive Excellence: Benchmark against the best

Agile Action: Take Action. Independent, fast, frugal action

Seek Truth: Be curious. Explore

Take Responsibility: Make decisions and own them

Radical Ideas: We are unique. We do things differently

Always Deliver: We always find a way to get it done on time

Our benefits include:

• We have an extremely flexible work culture, with a mix of onsite, hybrid and remote workers who take time for school runs, exercise and appointments.
• It's about getting the work done, not time at desk.
• 20 days of annual leave + 10 extra Wellness days per year.
• Learning budgets.
• Access to confidential Psychologist appoints via our Employee Assistance Program.
• Plenty of opportunity to be part of an amazing STEM program to create the next generation of explorers.

Fleet is an Equal Opportunity Employer; employment with Fleet is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, colour, religion, gender, national origin/ethnicity, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

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