Contact Centre Consultant

2 weeks ago

Townsville, Queensland, Australia Queensland Country Bank Full time $60,000 - $80,000 per year

Share

Job description

Posted Thursday, 14 August 2025, 9:00 am

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

About The Role

We currently have a vacancy for a Contact Centre Consultant to join our friendly team in our Contact Centre. This is a full time position based on a 38 hour week in our Townsville Head Office.

At Queensland Country Bank, our Members matter most and our frontline teams are crucial in ensuring we provide the best possible experience. As a Contact Centre Consultant, you will be required to provide timely, accurate and friendly assistance both over the phone and online. You will also be required to deliver quality solutions by discovering referral opportunities for new products and services that meet or exceed our Members needs.

Our Contact Centre is open from 8:00am to 5.30pm Monday to Friday and 8.30am to 2.30pm Saturday. You will be required to work on a rotating roster during these hours and Saturday mornings on a roster basis.

About You

  • Exceptional customer service skills
  • The ability to have genuine conversations with customers to resolve enquiries at the first point of contact
  • Intermediate Microsoft office suite skills
  • Excellent written and verbal communication skills
  • Demonstrated ability to work in a team environment and contribute to team goals

About Us:

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

Queensland Country are now certified as a Great Place to Work and with over 50 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members.

Our Benefits

  • Work life balance and flexible working options
  • Birthday Leave
  • Community Volunteer Leave
  • Access to an Employee Assistance Program (EAP)
  • Access to our Wellness Program
  • Discounts on your Banking and Health Insurance products
  • Cultural lunches and social clubs
  • Excellent training and development opportunities

How to Apply

To apply for this role please follow the links or apply via our Careers Page. Applications close Friday 29 July at 5pm.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. If you do have any questions or require other information please contact Emily on

If you are successful for a role with Queensland Country Bank, you will be required to undergo a pre-employment criminal history check and pre-employment credit history check.

Queensland Country Bank limited ABN AFSL/Australian Credit Licence

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. If you are successful for a role with Queensland Country Bank, you will be required to undergo a pre-employment criminal history check and pre-employment credit history check.

  • Contact Centre Representative

    13 hours ago

    Townsville, Queensland, Australia Abano Healthcare Full time $45,000 - $60,000 per year

    Company DescriptionLooking for a Casual Contact Centre role where you'll feel valued, supported, and connected to your local community? Join our dedicated team at our Townsville Call Centre, backed by Australasia's largest dental groupWhy join our team at Townsville Call CentreOur Townsville Call Centre is located at 361 Flinders Street in the heart of...

  • Contact Centre Specialist

    2 weeks ago

    Townsville, Queensland, Australia beBeeContactCentre Full time $68,000 - $92,000

    Job OverviewWe are seeking a highly skilled and dedicated professional to join our team as a Contact Centre Specialist. This role requires someone who is enthusiastic and committed to delivering exceptional customer experiences.Key Responsibilities:Provide high-quality support to customers via various communication channelsWork closely with the team to...

  • Contact Centre Representative

    2 weeks ago

    Townsville City Center, Queensland, Australia Abano Healthcare Full time $40,000 - $80,000 per year

    Company DescriptionLooking for a Casual Contact Centre role where you'll feel valued, supported, and connected to your local community? Join our dedicated team at our Townsville Call Centre, backed by Australasia's largest dental groupWhy join our team at Townsville Call CentreOur Townsville Call Centre is located at 361 Flinders Street in the heart of...

  • Contact Centre Representative

    2 weeks ago

    Townsville City Center, Queensland, Australia Abano Healthcare Group Full time $40,000 - $80,000 per year

    Looking for aCasual Contact Centrerole where you'll feel valued, supported, and connected to your local community? Join our dedicated team at ourTownsville Call Centre, backed by Australasia's largest dental groupWhy join our team at Townsville Call CentreOur Townsville Call Centre is located at 361 Flinders Street in the heart of Townsville City, close to...

  • Contact Centre Specialist

    1 week ago

    Townsville, Queensland, Australia beBeeCustomerService Full time $67,378 - $80,765

    As a key contributor to our team, you will be responsible for delivering exceptional customer service and ensuring seamless interactions with internal and external stakeholders.The RoleWe are seeking an individual who can provide detailed tracking and reporting on freight movements and deliveries, ensuring accuracy and timeliness.You will build and maintain...

  • Centre Director

    5 days ago

    Townsville, Queensland, Australia Uniting Church In Australia, Queensland Full time

    The OpportunityWe are looking for an experienced Centre Director to lead our Riverview Centre.You will be responsible for the effective and efficient operation of the centre, whilst enabling and empowering educators to deliver high quality early childhood services and programs in line with the National Quality Framework.Why You'll Love This Role Inspire your...

  • Centre Director

    4 days ago

    Townsville, Queensland, Australia Uniting Church In Australia, Queensland Full time

    The OpportunityWe are looking for an experienced Centre Director to lead our Riverview Centre.You will be responsible for the effective and efficient operation of the centre, whilst enabling and empowering educators to deliver high quality early childhood services and programs in line with the National Quality Framework.Why You'll Love This RoleInspire your...

  • Centre Director

    1 week ago

    Townsville, Queensland, Australia The Uniting Church In Australia, Queensland Synod Full time

    Add expected salary to your profile for insightsWe are looking for an experienced Centre Director to lead our Riverview Centre. You will be responsible for the effective and efficient operation of the centre, whilst enabling and empowering educators to deliver high quality early childhood services and programs in line with the National Quality Framework.Why...

  • Centre Director

    4 days ago

    Townsville, Queensland, Australia Goodstart Early Learning Full time

    Are you an experienced early learning professional ready to elevate your career, refine your leadership skills, and drive a thriving business? If so, we have an exciting opportunity for youUse your experience in early learning to manage and develop your own centre, guiding the next generation of educators Competitive pay – 12% above award + childcare...

  • Member Experience Consultant

    1 week ago

    Townsville, Queensland, Australia Hbf Australia Full time

    Do you like helping people and making a real impact in their lives?If so, we want you on our teamAbout the opportunity?You will join Queensland Country Health Fund/HBF as a Member Experience Consultant providing exceptional service to our Members in the moments that matter.We're a team that puts our Members first; we are dedicated to enhancing lives through...