Christmas Casual Customer Care

We are looking for
Customer Care Christmas Casuals
to become a valuable members of our dynamic team at Brandbank Group (Seed Heritage, Unison, Commonry, allkinds, kikki. K & FINE-DAY). 

In this role, you will be supporting our customers this coming festive season throughout all stages of the purchase lifecycle, identify and secure sales opportunities in a digital retail environment.  

Our Customer Care team members are sales-focused and achieve success through the creation of high-quality and trusting customer relationships to foster brand loyalty and repeat business.  

These casual roles will be for a fixed term duration, commencing in October and running through to January 2026.
THE ROLE:

• Identify and secure sales opportunities in a digital retail environment.
• Support our customers throughout all stages of the purchase lifecycle across a range of channels such as tickets, email, live chat, and phone calls.
• To deliver above-and-beyond customer service experience that is consistent with the brand service standards.
• Build customer relationships through preparation, attention to detail, efficiency in the customer contact time and how you follow-up.
• Maintains a high customer satisfaction score through providing a best-in-class customer service experience

THE IDEAL CANDIDATE:

• A natural people's person: you can quickly build rapport and achieve department sales goals.
• Retail experience will be essential to your success in this role.
• Familiar with live chat, social media, and email clients.
• An enthusiastic self-starter who is driven to succeed and meet sales targets.
• Excellent time management and problem-solving skills.
• Exceptional verbal and written communication skills.
• A positive and professional attitude and exceptional attention to detail
• Customer-centric and striving to provide the best possible customer experience in any situation.
• Team player, we strongly believe we are better together.
• Must be available and flexible to work during the week to work morning, afternoons, and weekend shifts.
• On-site in our St Kilda Road offices for most weekday shifts.

WHY JOIN THE BRANDBANK GROUP TEAM?

• Generous discounts across all Brandbank Brands
• Opportunity to work for a uniquely Australian Retail Group with a global vision
• Supportive team culture and environment
• Employee Referral Program - be rewarded for referring great new people to our team
• Health and Wellness initiatives with access to Employee Assistance Program
• Brandbank Day - An additional day's leave to use however you like - whether it's for life admin, cultural celebrations, or simply recharging.
• You & Your Mate - Yes, we mean your dog Bring your furry friend to work and make your day that little bit brighter.
• Sample Sales - Exclusive access to product samples at great prices - a fun and exciting benefit for anyone who loves our brands.
• Pantry Perks - Free breakfast and snacks available on-site for a quick pick-me-up.
• End-of-Trip Facilities - Including bike stands, showers, towel service, and ironing boards for those commuting in active ways.

ABOUT BRANDBANK GROUP:

Brandbank was founded on bold creative thinking. We exist to ensure that the entire experience of a brand is brilliantly designed and beautifully connected, and the customer is at the heart of everything we do. Our growing business is built on a house of carefully curated brands, each chosen for a specific reason to deliver rich connections to our customers. Brandbank Group consists of Seed Heritage, Unison, allkinds, Commonry, kikki.K & FINE-DAY.

To learn more and see all job listings, visit:  

Please note: Brandbank Group is not currently seeking support from recruitment agencies for this role and will not accept any unsolicited candidate profiles or associated fees. We encourage interested applicants to apply directly if they would like to be considered for this opportunity.