Enquiry & Attraction Officer

Enquiry and Attraction Officer

What it means to work at GOTAFE

At GOTAFE, we change lives through education. Our students are at the heart of everything we do, and we create a supportive environment where both students and employees can grow and succeed.

In 2026, GOTAFE and Wodonga TAFE will amalgamate and be unified as one organisation.  We are bringing together the strengths, capabilities, and proud histories of both TAFEs whilst maintaining our distinct brands in community.

This means GOTAFE and Wodonga TAFE will deliver even greater outcomes for our learners and communities across regional Victoria. With a combined 1,100 staff and 14,800 students, this is an exciting time to join an innovative organisation that is evolving, expanding its reach, and investing in the future of vocational education.

With GOTAFE by your side, YOU'VE GOT THIS.

Job details

If you're passionate about helping students find the right educational path and making their experience seamless from the start, this role is for you As the Enquiry & Attraction Officer, you will be the first point of contact for prospective students, providing them with the information they need to make informed decisions about their education at GOTAFE. You will also play a key role in promoting GOTAFE at events, ensuring that students and stakeholders receive exceptional service and experience throughout their journey with us.

As the successful candidate you will have:

• A Certificate IV in Business (Office Administration) or previous work experience in a similar role.
• Demonstrated experience in dynamic front facing service delivery (eg. reception, call centre)
• Strong communication skills, with a demonstrated ability to provide exceptional customer service across multiple channels including face-to-face, phone, and online.
• Excellent attention to detail, especially in document management and process management.
• Experience using software packages including Microsoft Office, CRM, and database management.
• A commitment to working collaboratively with internal teams to deliver a consistent, high-quality student experience.
• A strong understanding of diverse student needs, with the ability to engage and support students from various backgrounds.

If you are successful in this role you will be required to provide:

• A current Police Check (date of issue is to be no more than 6 months prior to commencement date)
• A current Working with Children Check - Employee (or proof of application)
• A current Driver's Licence (Car).

The salary for this position relates to PACCT 3 under the GOTAFE Enterprise PACCT Agreement 2023.

How to Apply

To download the position description, apply for the role, or find more information, please visit our Careers Centre at

For further information regarding this opportunity, please contact

Applications close: 7th August 2025

What sets us apart as an employer?

A positive, supportive culture is the key to our ensuring our staff have everything they need to carry out their roles. Flexible work arrangements and a robust learning and development program are some of the benefits our employees enjoy.

GOTAFE provides a sense of community and fosters a safe, supportive space for students and staff alike to grow, support each other and be challenged.

An inclusive employer

GOTAFE embraces diversity, inclusion and equity in building a workplace that reflects our communities. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, LGBTIQ+ people and people from culturally and linguistically diverse backgrounds. There are staff peer networks to support you in your time at GOTAFE.