Technical Product Manager

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We're seeking a Technical Product Manager to lead the evolution of a major enterprise web platform. This role is critical in delivering seamless, secure, and high performing digital experiences to customers. You'll work closely with engineering, UX, content, and analytics teams to drive platform strategy, technical excellence, and customer centric outcomes.

• Own the technical product strategy and roadmap for a large scale web experience platform.
• Ensure platform readiness, performance, and reliability through proactive monitoring and incident management.
• Lead delivery of high quality web features and content with strong SEO and accessibility compliance.
• Collaborate with cross functional teams to enhance customer experience and engagement.
• Drive continuous improvement by addressing technical debt and improving scalability and reusability.
• Manage stakeholder relationships and align platform evolution with business goals.
• Champion a culture of innovation, ownership, and strategic thinking within the team.
• Support both front end and back end development initiatives with a strong engineering mindset.
• Embed quality assurance practices throughout the development lifecycle to ensure robust testing, code quality, and defect prevention.

• Technical Product Management experience across platform, web application development, devops, cloud, SRE, or security domains.
• Strong front end engineering background with exposure to back end technologies.
• Experience with Adobe Experience Manager (AEM) or similar enterprise CMS platforms.
• Solid understanding of API integration, web architecture, and SaaS environments.
• Excellent stakeholder management and communication skills.
• Strategic thinker with a clear vision, ownership mentality, and ability to bring ideas to life.
• High attention to detail and strong sense of customer/user experience.
• Familiarity with accessibility standards and compliance.

• Experience with Salesforce Commerce Cloud.
• Prior experience as an Engineering Manager or Tech Lead.
• Exposure to FinOps, compliance automation, or large scale platform migrations.

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on site childcare centre.
• Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever's important to you.
• We support growing families with inclusive, carer neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future ready skills with Optus U's industry focused micro credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 - in person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call . We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.