Hotel Receptionist

1 week ago

Gold Coast, Queensland, Australia Verandah House Country Estate Full time $45,000 - $65,000 per year

Guest Service Agent – Verandah House Country Estate

Verandah House Country Estate located at Tamborine Mountain only 30 min drive from the Gold Coast, embodies excellence in the art of hospitality. Our vision is to combine tradition, discovery, individuality, and a touch of the unexpected to create the perfect stay for each guest. Designed with sophistication and heart, our boutique property offers a refined yet welcoming atmosphere where every detail is carefully curated.

From thoughtfully designed interiors to exceptional guest services, Verandah House Country Estate reflects a spirit that is intimate, generous, and bespoke. Our estate is a sanctuary where both local and international guests enjoy a seamless balance of luxury, relaxation, and discovery.


The Role

We are looking for passionate and service-oriented individuals to join our Front Office team as Guest Service Agents. In this guest-facing role, you will be the first and last point of contact, delivering a warm welcome on arrival and a heartfelt farewell at departure. Your attentiveness, professionalism, and genuine care will ensure every guest enjoys a memorable stay.

Key Responsibilities

  • Greet and welcome all guests in a warm, professional, and friendly manner. Assist guests or visitors as they arrive and depart, anticipating needs before being asked.
  • Manage guest check-in and check-out processes, including billing and payment handling with accuracy and integrity.
  • Maintain and update guest reservations, preferences, and special requests through our property management system.
  • Prioritize unique guest needs such as early arrivals, VIP arrangements, long stays, and customised room setups.
  • Handle guest communications via phone, email, and in-person enquiries, always upholding the highest standards of luxury hospitality.
  • Handle Event bookings and guest liaisons, payments.
  • Ensure all front office duties, records, and reports are completed efficiently and to standard.

Talent Profile

  • A warm personality with a genuine passion for guest service.
  • Previous experience in a similar role within luxury hotels, resorts, or boutique accommodations is essential ( please do not apply without a min 1 year experience as a hotel receptionist / guest service agent)
  • Familiarity with property management systems (RMS) is an advantage.
  • Strong communication skills, both written and verbal.
  • Ability to work flexible shifts, including weekends and public holidays.
  • Articulate and highly organised
  • An eye for attention to detail
  • Canva skills, google calendar, excellent computer skills
  • Must hold valid working rights in Australia.
  • Must speak fluent English

Working with Verandah House Country Estate

  • Join a nurturing workplace that values individuality and excellence.
  • Work in a beautiful country estate setting, surrounded by refined interiors and nature.
  • Enjoy opportunities for personal and professional growth within a supportive team.
  • Growth to a Management role
  • Unlimited Barista coffee, training opportunities, and employee wellbeing initiatives.
  • Access to exclusive discounts for stays, dining, and events at the Estate.
  • Celebrate milestones and achievements in a workplace that recognises warm, friendly atmosphere..

Please note: Only shortlisted candidates will be contacted.

  • Spa Receptionist

    2 weeks ago

    Gold Coast, Queensland, Australia JW Marriott Resort & Spa Full time $45,000 - $65,000 per year

    Spa Receptionist (Casual)About the CompanyMarriott International portfolio of brands includes JW Marriott alongside 33 other Marriott brands. Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.JW Marriott is part of Marriott International's...

  • Spa Receptionist

    1 week ago

    Gold Coast, Queensland, Australia JW Marriott Resort & Spa Full time $30,000 - $60,000 per year

    Spa Receptionist (Casual)About the CompanyMarriott International portfolio of brands includes JW Marriott alongside 33 other Marriott brands. Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.JW Marriott is part of Marriott International's...

  • Hotel Administration

    2 weeks ago

    Gold Coast, Australia Beaumont People Full time

    Gold Coast area - Temporary/contract positions We are currently seeking people with excellent customer service skills with experience in guest services and hotel administration support. We are expanding our talent pool to include guest service agents, hotel receptionists and administrators. **General duties may include** - guest check-in/out - office...

  • Front Office Receptionist

    1 day ago

    Gold Coast, Australia RACV Full time

    **Gold Coast | RACV Royal Pines Resort**: - **Permanent Part-time**: - **Competitive Salary + Penalties + Super | Discounts on RACV products** **Great things start here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy...

  • Front of house Receptionist

    2 weeks ago

    Gold Coast City, Australia Infinite Aged Care Pty Ltd Full time

    Overview Infinite Aged Care is a progressive residential aged care provider with 17 established care homes across Queensland, New South Wales, South Australia & soon to be Victoria. Boasting over 30 years’ experience in the sector!! With its operational head office located on the Gold Coast and over 2,000 employees nationally our company’s core mission...

  • Front Office Receptionist

    1 week ago

    Gold Coast, Australia RACV Full time

    **Gold Coast | RACV Royal Pines Resort**Casual**Competitive hourly rate + penalties | Discounts on RACV products & resorts** **Great Things Start Here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. At RACV Royal...

  • Front Office Receptionist

    1 day ago

    Gold Coast, Australia RACV Full time

    **Gold Coast | RACV Royal Pines Resort**Full-time**Competitive salary + penalties | Discounts on RACV products & resorts** **Great Things Start Here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. At RACV Royal Pines...

  • Front Office Receptionist

    1 day ago

    Gold Coast, Australia RACV Full time

    **Join a large & trusted Australian Brand | Great team culture**: - **Generous employee benefits & discounts on RACV products & 10 resorts**: - **Silver Award Winner 5 star Luxury Accommodation 2024 QLD Tourism Awards** **Great Things Start Here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home...

  • Duty Manager

    7 days ago

    Gold Coast, Australia RACV Full time

    **Join a large & trusted Australian Brand**: - **Silver Award Winner 5 star Luxury Accommodation 2024 QLD Tourism Awards**: - **Generous employee benefits & discounts on RACV products & 10 resorts** **Great things start here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services,...

  • Guest Services All Rounder

    3 days ago

    South West Coast VIC, Australia YHA Ltd Full time $45,000 - $65,000 per year

    **About us: YHA Australia** offers unique, affordable, and sustainable accommodation across Australia. We have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.  YHA Apollo Bay is the perfect stay for guests on a road trip along the...