Quality Systems Coordinator

Job no:

Work type: Part Time, Full Time

Location: Tumut

• Great on-site culture and attractive pay rates
• Perfect central regional location in Australia – close to Melbourne and Sydney
• Outstanding rotating roster for work life balance

Are you looking for a tree change? Discover Tumut, a scenic town in the Snowy Mountains region of New South Wales, where adventure and relaxation meet. Whether you enjoy hiking, fishing, snowboarding, or simply exploring beautiful landscapes, it's easy for this welcoming town to feel like home.

Our world class pulp and paper mill in Tumut produces high-quality kraft paper for domestic and international markets. As one of the world's most sustainable kraft paper mills, you'll work with best-in-class technology, surrounded by a friendly community and an easy commute to work. For the right candidate, we offer relocation and visa sponsorship support (based on eligibility criteria). Make the Snowy Mountains your new home and join us in creating a better world, together.

Role details

This is a key role which offers tremendous growth through involvement. The successful incumbent possesses excellent communication and analytical skills, detail-orientated, and always aiming for the best performance.

Ideally you have experience with working on and developing final product quality management systems in a fast-paced Manufacturing, heavy industrial, FMCG, or highly processed environment where continuous improvement and lean manufacturing are a normal part of your everyday.

This position works closely with internal paper mill and Visy group-based operations, technical and logistics teams (both paper and board), to ensure our final paper product qualities meet customer requirements and that the process and quality systems ensure customer complaints and claims are resolved and prevented.

Daily interaction with the sales team is essential and interaction with customers directly is required from time to time. Confidence and professionalism will see you succeed in this highly interactive environment while strong administrative, data processing & analysis skills and background knowledge in paper and/or board manufacturing and quality will give you the edge to perform well.

This is a full time Monday to Friday (standard 37.5 working hours) with an on-call every 5 weeks for the technical team after-hours support for the Laboratory, Analytical online instruments, and Quality monitoring.

What you'll do

• Monitoring & reporting on paper quality, quality non-conformances, quality audits & capability.
• Recommend & implement quality processing changes to prevent non-conformances.
• Review laboratory test results & liaise with laboratory team regarding any observations or requirements.
• Manage paper mill quality management system specifications & system improvements; investigate system issues.
• Management of paper complaints & claims, investigations and corrective actions with the support of the operations, technical and sales teams.
• Liaise with sales and customers and do potential customer site visits, inspections and recommendations to improve linerboard performance as required.
• Provide Customers as well as Sales with technical support, on request, which includes product compliance data, answering questionnaires and product sample requests.
• Manage and coordinate, together with stakeholders, the paper hold stocks & quarantine stocks decision making and volumes.

Your success will come from

• Your ability to work collaboratively, with internal stakeholders within the Operations Team to improve quality processes in the production environment, creating a culture of Continuous Improvement with regard to Quality, and improve the use of lead indicators for critical decision making.
• The strong relationships you establish with external stakeholders (customers and suppliers) to manage expectations and responses to quality incidents, collecting and analyzing critical data to enhance decision making and feedback to improve internal systems.

What you will bring

• Ideally you will have a Tertiary Qualification in Applied Science or equivalent
• Experience working in a Quality Co-Ordinator/Assurance role in paper or board making including paper testing or packaging or food and beverage industry (advantageous)
• Strong MS Excel or Data Analysis software capabilities
• Highly organised, task focused with strong administrative and technical report writing skills
• Knowledge and understanding AS4801 and ISO9001 standards, maintaining NCR database, CAR investigations and worked with QMS systems
• You will be analytical, and data driven, with a pro-active approach to identifying, investigating and root cause analysis solving problems.
• Able to work in a hot environment with stairs and confined spaces
• Team player with a focus on safety and continuous improvement
• Excellent work ethic and self driven to succeed to get the job done.

What you'll love when you join us

• Sustainability: Contribute to sustainability initiatives that make a difference.
• Supportive Environment: Be part of a team that values safety, respect, and collaboration.
• Career Growth: Opportunities for further training and career advancement within the company

Ready to make a difference? and be a key player in shaping our future

• You will be required to meet Visy's employment criteria which will include a criminal history check and pre-employment medical (including drug & alcohol testing)
• Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
• These roles are only open to candidates currently residing in Australia with full working rights.

Advertised: 15 Aug 2025 AUS Eastern Standard Time

Applications close: 12 Sep 2025 AUS Eastern Standard Time