Operations Manager

2 days ago

South West Coast VIC, Australia Healthcare Australia - Talent Acquisition Full time $80,000 - $120,000 per year

Company Description

Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.

Are you passionate about making a meaningful difference in the lives of older Australians? We're looking for a proactive and compassionate Operations Manager to join our dedicated team.

Reporting to the Vic State Manager, as Operations Manager, you will drive operational performance, implement business support initiatives, and contribute to strategic growth. Leading the Service Delivery, Admin and Rostering teams, you will ensure effective workforce deployment, successful shift fulfilment, and an outstanding customer experience. This role is hands-on, requiring strong leadership across people, processes, and performance to deliver results and build workforce capacity in line with business goals.

Key responsibilities:

  • Lead and support the Service Delivery Lead, Admin, and Rostering teams to build a responsive, high-performing workforce
  • Oversee daily operations with a focus on efficient rostering, resource allocation, and service delivery
  • Monitor and apply financial and performance KPIs to drive productivity and identify areas for improvement
  • Manage customer feedback and escalations in relation to service delivery, ensuring timely resolution and high service standards
  • Review and improve systems and processes within your area of responsibility to support efficiency and growth
  • Maintain a customer-focused rostering approach that minimises shift cancellations and supports workforce utilisation

Let's talk about you

  • Experience in Community Care, Rostering or Service Delivery, with a strong understanding of operational workflows in these sectors.
  • Proven leadership and team management skills, including staff development and performance oversight.
  • Excellent communication skills, both written and verbal
  • Strong interpersonal and relationship-building abilities.
  • Highly organised with strong attention to detail, initiative, and adaptability in a fast-paced, changing environment.
  • Customer-focused approach with a track record of meeting targets and deadlines.
  • Advanced PC and IT literacy, including MS Office and recruitment or workforce management systems.
  • Self-motivated and able to work both independently and collaboratively as part of a team.

Mandatory Requirements

  • A current National Police Check (ACIC accredited) less than 6 months old, stating suitability to work in aged care or with vulnerable persons.

Benefits – why would you want this role

  • Birthday leave – this is your paid, special day off to celebrate, relax and make the most of your birthday

  • A fabulous discount on BUPA Private health Insurance – 7%

  • Access to extra leave (conditions apply) to recharge and rejuvenate and a day off for your birthday

  • Ongoing 24/7 immediate mental health and counselling support via our Employee Assistant Program (EAP)

  • Salary Packaging - novated leasing available with Smart Group

  • Education Assistance Program – this is financial assistance towards the cost of business-related study while employed at Healthcare Australia

  • The gifting Hub - whatever the occasion via the Hub you can purchase a personalised Instant Voucher and make a saving whilst you're at it Brands like 5% at Good Guys, 10% at Rebel Sport, 3% with Amazon and even 8% Drummond Golf

At HCA we are committed to embracing diversity and committed to providing a safe working environment.Veterans are encouraged to apply.

Job Description

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