Service Centre Assistant

Personnel Area: Corporate Services

Branch: Information Services

Salary Range: Band 1 ($70,296-$74,624) (Remuneration stated is for the full-time positions)

Work type: Temporary Full-time (hybrid).

Number of roles: multiple positions

Duration: up to 24 months (extension/s thereafter but not guaranteed).

Location: Brisbane Square

Our Business

Corporate Services is committed to delivering better value by continuously improving our people, our processes and our technology

Our Branch

The key purpose of Information Services branch (ISB) is to deliver digital and information strategies, and the enabling technologies and leadership, to maintain and enhance Council's information, processes, and systems. ISB is the driving force behind Council's digital evolution, setting the direction for how digital technologies connect and extend services while optimising Council operations.

The Role

Join our Information Services Branch (ISB) and play a key role in supporting Brisbane City Council's digital operations.

As a Service Centre Assistant, you'll be the friendly and professional first point of contact for all ICT enquiries, ensuring incidents and service requests are logged, tracked, and resolved efficiently.

This role suits someone with a strong customer service focus, an interest in technology and emerging tools like AI, and a passion for helping others solve problems.

You'll work in a collaborative environment where curiosity, initiative, and clear communication are valued.

Key Responsibilities:

• provide quality first-level ICT support and resolve issues at first contact where possible
• log, prioritise, and follow up on ICT incidents and service requests
• maintain positive and professional relationships with customers and team members
• develop and share technical knowledge to improve service delivery
• stay engaged with emerging technologies, including AI-based support tools, to enhance the customer experience.

About You:

• excellent communication and customer service skills
• organised, detail-oriented, and able to manage competing priorities
• curious about technology and enthusiastic about learning, especially in AI and digital service delivery
• demonstrated understanding of the basic principles of information technology
• previous experience in ICT support or a service centre environment is an advantage
• ability to contribute to team direction in order to contribute to a culture of performance excellence
• Certificate III or IV in Information Technology (desirable).

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I'm interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.

This role requires a Criminal History Check to assess your ability to perform the genuine occupational requirements of the role.

For more information: Please call Gema Santos on

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council's Diversity and Inclusion team.

Application Closing Date: Sunday 30 November 2025 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with 'Gold Employer' status from the Australian Workplace Equality Index for LGBTI inclusion.