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Commercial Specialist Strategy

14 hours ago

Brisbane, Queensland, Australia Auto & General Australia Full time

Brief Description
The role
The purpose of this role is to strategically lead and oversee key initiatives within Home Commercial, driving improvements in operational efficiency, model maturity, and compliance.

This involves developing and maintaining robust control frameworks, ensuring stringent adherence to regulatory and contractual obligations, and proactively managing the department's response to internal assurance and oversight requirements.

Risk Accountabilities Relevant To Your Line Of Defence
The First Line of Defence is accountable for adhering to the A&G Risk Management Framework and owns the risks, obligations, issues, and incidents within their area of responsibility, including their resolution. The key elements of the first line of defence:

  • Accountability: Responsible for ensuring that their activities align with the organisation's risk management framework. First line "Accountable Executives" are accountable for the risks within their business.
  • Ownership: Primary owners of risks, obligations, issues, and incidents that arise within their operations.
  • Resolution: Responsible for taking action to mitigate risks, address issues, and resolve incidents.

Key Behaviours & Accountabilities
As a Specialist at A&G, you are expected to embody our values, culture, and ways of working.

This involves demonstrating high integrity, providing expert advice, and collaborating effectively to achieve mutually beneficial outcomes for our customers, business, employees, and suppliers.

You will demonstrate commercial discipline, proactive risk management, and a One Team mindset, influencing positive outcomes through expertise and collaboration.

Position Accountabilities

  • Lead and provide oversight for the delivery of key strategic initiatives within Home Commercial, ensuring alignment with business objectives and timely execution of key project deliverables.
  • Manage the effective and timely delivery of strategic initiatives related to repair cost control frameworks as well as contractual and regulatory requirements
  • Drive Home strategic initiatives aimed at improving model maturity and operational efficiency.
  • Own delivery timeframes, provide regular progress updates to relevant stakeholders.
  • Collaborate with key stakeholders to develop and implement frameworks and strategies, to improve processes and procedures.
  • Maintain robust oversight of contractual and regulatory adherence across the Home Claims Commercial department and its suppliers.
  • Manage and coordinate timely and effective departmental responses to requests from internal audit, and internal risk teams.
  • Foster strong relationships and effective collaboration and communication with internal stakeholders including managers, leaders, consultants and other relevant departments to ensure alignment, knowledge sharing and optimisation of business outcomes.
  • Utilise data analysis tools and techniques to develop and implement performance metrics and reporting mechanisms to assess the effectiveness of existing processes and frameworks and proactively identify gaps and areas for improvement
  • Ensure adherence to quality standards and compliance with Insurance regulatory and compliance obligations within Home claims.
  • Establish and monitor quality control measures to assess the accuracy, consistency and compliance to claims process and obligations. This will involve reviewing team audit findings, providing feedback to stakeholders on themes and developing action plans to address any identified gaps or areas for improvement.

What Experience You'll Bring

  • Proven ability to develop, implement, and manage compliance frameworks and policies.
  • Experience in a compliance, risk, or strategic project management role within the general insurance industry, preferably residential insurance.
  • Demonstrated understanding of regulatory frameworks relevant to the Australian insurance sector. 3-5 years of experience in managing audit processes, control testing, and responding to regulatory inquiries.
  • Strong analytical skills with the ability to identify gaps, assess risks, and develop practical solutions.
  • Demonstrated experience in leading or overseeing strategic initiatives and driving project delivery.
  • Excellent stakeholder management, communication, and influencing skills, with the ability to engage effectively with internal teams and external suppliers.
  • A track record of driving performance through accountability and a results-oriented approach.
  • Tertiary and ideally postgraduate qualifications preferred.

The Benefits Of Working At A&G

  • Location – North Lakes: This role is based at our North Lakes office. Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side's best retail outlets, restaurants and other amenities. This is an on-site role.
  • Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
  • Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
  • Grow with us - we've got learning and professional development opportunities to suit everyone.
  • Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
  • Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
  • Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
  • Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
  • Access to A&G's employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.

About Us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

  • A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.