Robotics Support

POSITION SUMMARY

BESTMED is the leading provider of automated medication management solutions to Australian pharmacies, Aged Care and Home Care facilities. We are passionate about delivering technology solutions to improve safety and efficiencies that directly translate into positive health outcomes for our customers. We supply best of breed automation solutions that include medication sachet packing and checking machines and other related products.

The ideal candidate will be responsible for diagnosing technical issues, performing preventive maintenance, and ensuring machines operate efficiently with minimal downtime. Provide excellent customer service, assisting clients with training, support, and technical guidance to ensure smooth operations. This position is ideal for someone who enjoys frequent travel.

KEY RESPONSIBILITIES

• Focused on providing outstanding customer service and meet SLA

• Work independently and within a team

• Responsible for installations and training of BESTMED products

• Responsible for maintenance, support and repairs of BESTMED products and associated computer hardware and software

• Escalate and liaise with manufacturers directly

• Processing orders for BESTMED products

• Maintain accurate records of client interactions and transactions

• Create and maintain product documentation

• Ability to travel frequently locally and nationally with minimal notice

• Maintain stock inventory of spare parts and consumables

• Must hold a valid Australian driver's license

SKILLS AND KNOWLEDGE

• Proven experience in a customer service

• Excellent communication and interpersonal skills

• Proficient in using general tools including electronic tools such as multi-meter, soldering,

• Good mechanical and electronic knowledge and experience

• Experience in sachet packing and checking machines is an advantage

• Proficient in common IT office application (Microsoft Office, Collaboration, Ticketing system)

• Proficient with PC computer hardware and Windows OS

• Physically fit and able to complete manual handling tasks

• Willing to be part of flexible shift hours and frequent travel interstate (expenses covered)